Parts Counter Person

Job Description

Job Description

★ NOW HIRING: Parts Counter Person

At Hunter Truck, our people are the driving force behind our success. As one of the largest Peterbilt dealer groups in the country, we combine the resources and opportunities of a growing organization with a culture where people are empowered to make an impact. With twenty-eight locations across Pennsylvania, New Hampshire, New Jersey, New York, Vermont, and West Virginia, we offer the scale, support, and career opportunities to help you take your career to the next level.

Come build your career with a team that invests in you from day one.

POSITION AT A GLANCE

Location : Bow, NH
Position Type : Full-Time
Schedule : Monday through Friday
Address : 1548 NH-34 Bow, NH 03304

SUMMARY

Sell parts to all customers, over the counter, through the shop, or on the phone.

ESSENTIAL DUTIES  include the following. Other duties may be assigned.

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner based on customer needs.

• Informs customers of companion part requirements, specials, and ensures that the customer is exposed to the full product line.

• Answer phone calls, provide price quotes and other information.

• Provide high level of service to internal and external customers.

• Pull and fill the orders from stock.

• Notify parts manager of out-of-stock parts or shop materials that need immediate attention.

• Locate out-of-stock parts from outside source and submit an emergency order, if necessary.

• Notify the service advisor and the customer when special ordered parts have been received.

• Follow up on back-ordered parts.

• Verify will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.

• Assist outside sales representatives with their orders.

• Make sure all internal requests for parts are billed on service repair order.

• Receive payment from retail customers or obtains credit authorization.

• Ensure that all charge sales are signed by the customer.

• Ensure that all customers receive their copy of the invoice.

• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.

• Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.

• Set up orders for daily shipment, delivery, or pick-up.

• Solicit assigned accounts by phone.

• Assist with inventory management duties as needed.

• Keep front and rear counter areas clean and uncluttered.

• Participate in all training programs that are made available.

• Keep current on new products and product updates.

• Participate with the parts manager in maintaining a lost sales tracking program.

• Work in a team environment.

• Maintain professional appearance.

• Inventory & Merchandising: Manage inventory accuracy, restock, and ensure proper merchandise presentation

• Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment

QUALIFICATIONS   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Three to six months’ related experience and/or training; or equivalent combination of education and experience preferred.  Basic computer knowledge required.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to speak effectively to customers or employees of organization

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, an