Bank Operations Supervisor I

Bank Operations Supervisor I

Canandaigua National Bank & Trust

Location: Canandaigua, New York

What Does A Bank Operations Supervisor I Do?

A Bank Operations Supervisor I is a first-line people leader within the Bank Operations department, responsible for developing a capable, engaged workforce and ensuring accurate, timely, and well-controlled execution of critical operational processes that safeguard the bank and its customers. The role supports the bank's mission to fortify healthy financial lives by doing what is right for customers, colleagues, and the community.

Bank Operations oversees the daily administration, control, and integrity of customer money movement and account servicing activities, including Wire, ACH, Check, and Debit/ATM processing; dispute oversight; Online Banking access administration; legal and regulatory processing; customer contact information maintenance; and corporate mail and document handling.

What Is Needed To Be Successful In This Role?

• Associate's degree or equivalent experience in Business, Accounting, Operations Management, or a related field required; Bachelor's degree preferred.
• Three to five years of banking operations experience with prior supervisory responsibility.
• Strong people leadership and coaching capabilities.
• Working knowledge of Bank Operations controls, processes, and regulatory requirements.
• Excellent communication, prioritization, and problem-solving skills.
• Proficiency with Microsoft Office and financial industry systems.
• Professional certifications (AAP, APRP, NCP) highly desired.

What Does A Successful First Year In This Position Look Like?

1. People Leadership, Coaching, and Workforce Management
   • Hire, onboard, coach, schedule, and evaluate staff to consistently meet service, quality, and volume expectations.
   • Build and sustain cross-training plans and engage in coaching that develops depth and breadth of operational expertise and promotes employee engagement, accountability, and readiness for expanded responsibilities.
   • Manage workflows, approve timecards and vacations, and ensure appropriate coverage for time-sensitive and high-risk operational activities.
2. Operational Execution, Risk Management, and Readiness
   • Ensure accurate, timely execution of operational processes in compliance with internal controls, policies, and regulatory requirements, reinforcing disciplined and consistent execution.
   • Maintain current procedures and support audits and examinations through coordinated research, timely responses, and participation in corrective action implementation.
   • Partner with the Director of Operations on succession planning, business continuity, and employee development to strengthen operational readiness and bench strength.
3. Collaboration, Change, and Continuous Improvement
   • Partner with peers and cross-functional teams to integrate activities, resolve issues, and drive consistent outcomes.
   • Lead and support continuous improvement initiatives that enhance efficiency, accuracy, and customer experience.
   • Support system enhancements, testing, and change initiatives in collaboration with IT, Project Management, and Operations leadership.

The initial assignment for this role is leadership of the Legal and Mail Administration Team, a function fundamental to operational control and regulatory compliance. Core responsibilities include:

• Oversight of customer contact information administration to ensure accuracy across systems.
• Leadership of corporate mail and package distribution operations for the headquarters campus.
• Management of legally authorized record research, subpoenas, restraints, and levies.
• Oversight of customer and account record controls and related document management.

Over time, supervisors in this role will gain exposure to additional Bank Operations functions—including ACH, Check, Wire, and electronic access support—further strengthening department-wide bench strength and succession readiness.

What Makes Working At Canandaigua National Bank Different?

Our Core Values guide how we serve, lead, and grow alongside our community. By working wholeheartedly, feeling empowered, acting with courage, being authentic, and serving with a noble spirit, WE CAN fortify healthy lives by doing what's right for our customers and the community.

Our culture nurtures passionate employees and offers great rewards including:

• Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners.
• Paid holidays, vacation, and sick time.
• Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).
• Training & development opportunities.
• Tuition assistance.
• Community focused volunteer opportunities.
• Banking perks and discount programs.

Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 135 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers.

As an organization, we are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups. At Canandaigua National Bank, we welcome the unique contributions that you can bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, religion, disability, sexual orientation, education, and culture.

Canandaigua National Bank remains an independent community bank. If you want to be a part of something special, join us today!

Compensation: $28.00 per hour. The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations.

Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.