Systems Administrator

Job Description

Job Description

We are looking for a Systems Administrator to support daily technology operations for a transport-focused environment in Fort Worth, Texas. This role is responsible for keeping user access, endpoint systems, and core infrastructure running smoothly while delivering responsive support to employees across the site. The ideal candidate brings a practical, hands-on approach to troubleshooting, communicates clearly with end users, and works effectively with broader IT teams to resolve complex issues.

Responsibilities:
• Manage the creation, modification, and removal of user accounts and access rights across a range of business applications.
• Deploy, configure, relocate, and update computer hardware and software to meet operational needs.
• Diagnose and resolve technical issues affecting desktops, peripherals, applications, and other end-user systems.
• Maintain accurate incident records, document work performed in detail, and track time consistently within support tickets.
• Escalate unresolved or higher-impact issues to appropriate internal teams and follow through to completion.
• Partner with employees and corporate IT groups to address advanced technical concerns and ensure effective communication throughout the support process.
• Perform routine system upkeep, including software installations, patching activities, equipment replacement planning, and secure device retirement.
• Support identity and permissions administration, backup-related activities, disaster recovery testing, and assigned project-based tasks.
• Provide basic telecom, network, and connectivity troubleshooting to help maintain reliable site operations.• Working knowledge of Microsoft Server operating systems and Microsoft Windows 10 environments.
• Experience administering Active Directory and managing user accounts, groups, and permissions.
• Familiarity with Microsoft Office 365 and common end-user productivity tools.
• Understanding of virtual machine environments and fundamental backup system concepts.
• Ability to troubleshoot basic computer hardware issues and perform hands-on device support.
• Foundational knowledge of networking principles, including routing, switching, and TCP/IP.
• Strong analytical thinking, sound judgment, and effective problem-solving skills.
• Clear communication skills with the ability to support end users in a detail-oriented manner.