Airport Custodial Services Supervisor - Facilities - SFO (9230) - 165352

Job Description

Job Description:\n\nCompany Description\n\nThis is a Position-Based Test conducted in accordance with CSC Rule 111A.\nSpecific information regarding this recruitment process is listed below.\n \n*This announcement has been amended to reflect changes with the application deadline. Applicants who already applied need not to reapply.*\n8/6: Extended application deadline to Wednesday, August 19, 2026.\n\n Application Opening: Tuesday, July 7, 2026\n Application Deadline: Apply immediately. Application filing will be open at least through 5:00 PM on Monday, July 20, 2026 and will close any time thereafter.\n Salary Range: $96,200 - $117,000\n Recruitment ID: PBT-9230-165352\n\nSan Francisco International Airport (SFO) is one of the most dynamic and consequential airports in the world, serving as the primary international gateway to Northern California and Silicon Valley. As an enterprise department of the City and County of San Francisco, SFO welcomes over 54 million guests annually and offers nonstop service to more than 140 destinations worldwide on 50+ airlines.\nSFO is far more than a transportation hub. It is a recognized leader in environmental sustainability, equity, arts and culture, and forward-thinking infrastructure. With approximately 1,900 City employees and a broader community of more than 25,000 workers across airlines, concessionaires, and partners, SFO generates significant economic vitality across the Bay Area region.\nOur mission is to deliver an airport experience where people and our planet come first. Our core values of Safety and Security, Teamwork, Excellence, Care, and Equity guide everything we do as we build a supportive, purpose-driven workplace where all employees can thrive.\nSFO is proud to be an equal opportunity employer committed to a diverse, equitable, and inclusive workplace. We welcome candidates of all backgrounds, identities, and lived experiences. Applicants are considered regardless of race, sex, age, religion, color, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity or expression, military and veteran status, or other protected category under applicable law.\nLearn more about careers at SFO at flysfo.com, and follow us on Facebook, Instagram, YouTube, LinkedIn, Bluesky and Threads.Job Description\n\nUnder general direction, the 9230 Airport Custodial Services Supervisor is responsible for all custodial services, furniture and equipment in airport buildings/structures and areas adjacent to the San Francisco International Airport; requisitions cleaning materials and supplies; exercises general supervision and direction, through subordinates, over large groups of custodial employees.\nThe essential functions of this position include, but are not limited to the following:\n\n Investigates and addresses complaints regarding janitorial service; analyzes methods by which work is performed, with a view to improve custodial services and utilization of employee time; instructs supervisory personnel in changes in cleaning procedures and methods.\n Develops safety and training programs; manages inspection programs for cleaning equipment to ensure safe operation; reviews and signs all industrial accident reports; works with window cleaning unit to evaluate and implement goals, procedures, and responsibilities of window cleaning operations.\n Submits and follows up on requests by serving as Custodial Services’ point of contact for any necessary maintenance or preventative repairs revealed or discovered in the course of work activities to plumbing, roofs, ceilings, windows, walls, doors, glassware, stairs, floors, signs, and any needed painting in rooms, stairways and halls.\n Maintains records of cleaning projects, maintenance work, repairs and service needs on all mechanized janitorial equipment; coordinates with the Custodial Services’ Administration Office to ensure funding for and completion of repairs.\n Makes recommendations and requests for cleaning materials, supplies and equipment; tests new materials and equipment to implement new solutions for Custodial operations; signs material received forms for all contractual services performed for custodial department; maintains inventory control records of custodial supplies.\n Inspects furniture; reports damaged and missing furniture; maintains a furniture inventory; arranges for repair of furniture.\n Maintains through subordinate employees all keys and key records for buildings and Airport Terminals; issues keys to new employees, arranges for changes of key cylinders and lock repairs; maintains a record of keys issued for all employees’ lockers.\n Supervises collection of coins from nursery, dressing rooms and pay toilets; reports all pay locks out of order.\n Makes recommendations and implements solutions regarding specifications for new facilities or for changes to present facilities as they affect Custodial operations and guest services.\n Develops and implements sustainability initiatives and programs.\n Collaborates with SFO management and other internal and external partners such as federal agencies, airlines, concessions, landside, terminal, and parking garage contractors to coordinate the appropriate responses for concurrent custodial issues with different priority levels.\nQualifications\n\n1. Education: Completion of high school or equivalent (G.E.D. or High School Proficiency Examination); AND\n2. Experience: Four (4) years of verifiable experience supervising and directing a custodial workforce, which includes first-line custodial supervisors, engaged in cleaning operations and functions for multiple buildings and locations and/or for multiple concurrent cleaning projects and assignments covering an entire work shift; AND\n3. License and Certification: Possession of a valid California driver's license.\nEducation Substitution: Two (2) years of additional qualifying work experience may substitute for the education requirement.\nApplicants must meet the minimum qualification by the final filing date unless otherwise noted.\nOne-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.\nDesirable Qualifications\n The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.\n\n Experience using Maximo to manage work orders.\n Experience in Airport operations including the ability to forecast downstream impacts from custodial issues.\n Experience working on multiple, complex, and concurrent initiatives.\n Experience identifying operational impacts caused by disruptions and share findings with stakeholders.\n Experience in strategic planning and problem-solving operational issues or problems within a unit/division\n Ability to network with key contacts outside own area of expertise. \n Ability to communicate effectively across all communication platforms both orally and in writing, including developing and giving presentations.\n\nVERIFICATION\nApplicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.\nAll work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.\nResumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.\nSelection Procedures: \n After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:\nOral/Performance Examination (Weight: 100%): \n Candidates who meet the minimum qualifications will be invited to participate in an oral/performance examination designed to measure their relative knowledge, ability and skill levels in job related areas. Written, assessment type, or other performance-based exercises may be utilized. Candidates will be placed on the eligible list in rank order according to their final passing score.\nA passing score must be achieved on the Oral/Performance Examination in order to continue in the selection process and be placed/ranked on the Eligible List Score Report.\nTransportation Security Administration (TSA) Security Clearance\n Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.\nCustoms Clearance\n Candidates for employment with San Francisco International Airport require that the incumbent be qualified for unescorted access to the San Francisco Airport U.S. Customs Security Area. An application for a U.S. Customs Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.\nEligible List/Score Report: \nA confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.\nThe duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.\nTo find Departments which use this classification, please see Position Counts by Job Codes and Departments..\nCertification:\nThe certification rule for the eligible list resulting from this examination will be Rule of Three pending the Union's approval for an expansion rule. The hiring department may administer additional position-specific selection procedures prior to making final hiring decisions.\nTerms of Announcement and Appeal Rights:\n Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.\n\nAdditional Information\n\nAdditional Information Regarding Employment with the City and County of San Francisco:\n\n Information About the Hiring Process\n Conviction History\n Employee Benefits Overview \n Equal Employment Opportunity \n Disaster Service Worker\n ADA Accommodation\n Veterans Preference\n Seniority Credit in Promotional Exams\n Right to Work\n Copies of Application Documents\n Diversity Statement\n\nWhere to Apply\n All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit to begin your application process. Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall,1 Dr. Carlton B. Goodlett Place, Room 110.\nEnsure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.\nApplicants will receive a confirmation email from View email address on ziprecruiter.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.\nExam Analyst Information: If you have any questions regarding this recruitment or application process, please contact exam analyst Charlene Cun at View email address on ziprecruiter.com. \nRecruitment ID: PBT-9230-165352\n\nThe City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race,