Manager, Service Center

Job Summary The Service Center Manager is responsible for managing warehouse operations, including inventory management, order fulfillment, and staff supervision. The role ensures efficient storage, handling, and distribution of goods while adhering to safety regulations and company policies. Key Responsibilities Operations Management Oversee daily warehouse operations, including receiving, storage, and shipping of goods. Develop and implement efficient warehouse processes and procedures. Ensure the warehouse layout optimizes space and operational efficiency. Inventory Management Monitor inventory levels and maintain accurate record‑keeping. Coordinate with procurement and sales teams to manage stock levels and prevent shortages or excess. Conduct regular inventory audits and resolve discrepancies. Staff Supervision Recruit, train, and manage warehouse staff. Schedule and supervise staff to ensure optimal performance and coverage. Conduct performance reviews and provide feedback and development opportunities. Safety and Compliance Ensure compliance with health and safety regulations and company policies. Conduct regular safety inspections and address potential hazards. Implement and enforce safety training programs for warehouse staff. Customer Service Oversee the timely and accurate fulfillment of customer orders. Address and resolve any issues or discrepancies related to order processing or delivery. Maintain high standards of customer service. Equipment and Maintenance Oversee maintenance and repair of warehouse equipment such as forklifts and conveyors. Ensure all equipment is operated safely and in accordance with regulations. Reporting and Analysis Prepare and analyze reports on warehouse performance, including inventory levels, order accuracy, and staff productivity. Utilize data to identify areas for improvement and implement corrective actions. Continuous Improvement Evaluate and recommend improvements to warehouse processes and procedures. Implement best practices to enhance operational efficiency and effectiveness. Qualifications Degree in logistics, supply chain management, business administration, or a related field (preferred) or equivalent experience. At least 5 years of proven experience as a Warehouse Manager or in a similar role. Strong understanding of warehouse management systems and inventory control. Proven track record of leading a successful team. Excellent verbal and written communication skills. Strong problem‑solving and decision‑making abilities. Thorough understanding of warehouse policies and procedures. Comprehensive knowledge of applicable federal, state, local, and company safety policies. Knowledge of health and safety regulations and practices. Proficiency in Microsoft Office and warehouse management software. Physical Requirements Ability to lift and move heavy items. Ability to work in a warehouse environment with varying temperatures. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran. #J-18808-Ljbffr Echo Global Logistics, Inc