Consultant I Domestic Relocation - US Based Remote

The Relocation Consultant serves as the “navigator” of the relocation process for their domestic transferees. Responsibilities include, but are not limited to: administer relocation policy/program; counseling on best utilization of resources; coordinating the shipment of household goods, destination services and expense management. Ensure customer and client needs are met in a timely efficient manner through delivery of Top Block service. Maintains an assigned caseload, while delivering impeccable customer service to external and internal customers Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family. Demonstrate knowledge of Cartus’ products and services in all interactions with client and customer Coordinate/Facilitate Cartus’ core products and services to assigned customers according to prescribed Cartus’ standards Recognize and identify cross‑selling opportunities based on transferees needs to generate new sources of revenue Ensure data integrity in all Cartus systems. Maintain compliance with Cartus’ corporate policies, programs, and standards Must be fluent in Japanese and English Other duties as assigned; training, special projects, client presentations, etc. QUALIFICATIONS / SELECTION CRITERIA College degree or equivalent preferred Customer service experience in multi‑task, call center environment Influential verbal and written communication skills Fluent in Japanese and English One plus year relocation, real estate or related field experience EEO Statement: EOE including disability/veteran #J-18808-Ljbffr