Housekeeping Supervisor

COMPANY OVERVIEW:

Amelia Island Getaways (AIG) is a locally owned vacation rental company built on hospitality, heart, and high standards. Founded by a husband-and-wife team, AIG began with a clear mission: to deliver exceptional guest experiences while helping homeowners maximize the value of their investments. We manage a thoughtfully curated portfolio of properties with hands-on care and a commitment to excellence.

What sets us apart is our personal approach, deep local roots, and proven industry expertise. We know this island, the vacation rental market, and what it takes to create a five-star experience—bringing valuable insight into every interaction. Our team is passionate about maximizing revenue for owners while maintaining the highest standards of quality, cleanliness, and guest satisfaction.

We’re proud to offer a full-service, small-business experience that blends big-picture thinking with day-to-day execution. At AIG, we move quickly, adapt easily, and care deeply. If you love a good challenge, know how to lead with confidence, and want to make a real impact, you’ll feel right at home with us.

Apply to join our team and let's make vacation dreams a reality, one stay at a time.

POSITION SUMMARY:

Are you a natural leader who thrives on achieving results and getting things done right?

We’re looking for a driven, detail-oriented Housekeeping Supervisor to lead housekeeping and inspection operations with confidence, energy, and accountability. In this role, you’ll oversee the quality and cleanliness of our vacation homes, managing a high-performing team and ensuring that guest-ready standards are maintained at all times.

This role is ideal for someone who loves solving problems on the fly, enjoys managing multiple priorities, and gets excited about coaching others to succeed. You’ll collaborate across departments, improve our processes, and take ownership of results, while being part of a team that values innovation, autonomy, and trust.

We value leaders who take the time to fully understand our systems, standards, and culture before stepping into ownership—those who soak it in first, then lead with confidence.

If you’re goal-oriented, enthusiastic, and eager to take your career to the next level, you’ll love leading the charge of our housekeeping and inspection operations.

RESPONSIBILITIES:

• Lead, train, and supervise the housekeeping and inspection team, creating a culture of high standards, initiative, and accountability.
• Manage and improve standard operating procedures, checklists, and training tools to ensure consistent five-star results.
• Conduct routine audits and property spot checks, addressing issues promptly and coaching your team for continuous improvement.
• Coordinate team schedules, task assignments, and cross-functional communication to ensure readiness and efficiency.
• Monitor performance metrics such as turnaround time and guest satisfaction to drive improvements and meet KPIs.
• Manage supply inventory, support the rollout of new tools, and drive cost-effective operational practices.
• Collaborate with guest services to resolve concerns and deliver seamless, high-quality guest experiences.
• Respond promptly and professionally to guest concerns related to cleanliness or service quality, including handling special requests and coordinating service recovery when needed.
• Manage service tickets and task workflows to ensure issues are prioritized and resolved efficiently.

QUALIFICATIONS:

• 2+ years in housekeeping or hospitality operations, plus 1+ year in a leadership or quality control role.
• Proven ability to lead with clarity, communicate with confidence, and energize a team toward results.
• Familiarity with Amelia Island’s layout and property geography is essential.
• Strong tech skills and comfort with mobile tools and property management systems.
• Experience in vacation rentals, hotels, or property management preferred.
• Professional, personable, and results-driven, with reliable transportation for local travel.
• Must live within 30 minutes of Fernandina Beach and be available on most weekends, especially during peak season.
• Comfortable with a physically active role, including standing, walking, bending, and lifting up to 40 lbs in a fast-paced field environment.

COMPENSATION & BENEFITS:

Annual Salary: $50,000 to $65,000 per year based on experience and achievement.

Benefits:

• 8 days of paid time off annually, with accrual beginning on Day 1
• 3 Paid Holidays
• Opportunity to earn commissions/bonuses based on performance and company profitability
• Future growth opportunities

Schedule: 

• 40 hours/week (full-time)
• Must be available to work most weekends and holidays, especially during peak season
• Two consecutive weekdays off each week, typically scheduled as Tuesday and Wednesday or Wednesday and Thursday.
• Limited after-hours communication is required for team coordination or urgent issues
• Additional weekend time off: up to 6 full weekends per year, scheduled in advance