Phlebotomist (Bilingual- English/Spanish)

Job Description Summary:

Responsible for the efficient and effective collection of plasma from donors by performing

venipuncture, monitoring the pheresis process and following Standard Operating Procedures

(SOPs).

Job Description:

1 In compliance with SOPs, performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect.

2 In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process.

3 Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor.

4 May educate new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.

5 Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff.

6 Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.

7 Required to perform calibrations and verify that maintenance has been performed as outlined in the SOPs. Required to respond to and resolve complex equipment alarms or donor issues.

8 Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service.

9 Monitors donor flow on the donor floor to assure continuous turnover. Alerts Group Leader of Supervisor of donor flow issues.

10 Collects arm samples or whole blood samples from donors for testing.

11 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

12 Understands the policies and procedures associated with hyper immune programs at the center if applicable.

13 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

14 Maintains confidentiality of all personnel, donor and center information.

15 May be cross-trained in other areas to meet the needs of the business.

16 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

17 Perform other job-related duties as assigned.

Education

• High school diploma or equivalent required.

Preferred Qualifications

• English/Spanish bilingual communication skills are highly preferred , with the ability to effectively communicate with and support a diverse donor population.
• Previous experience in a medical, healthcare, customer service, or donor-facing environment is preferred.
• Strong interpersonal and communication skills with the ability to interact professionally and compassionately with donors.

Experience

• Internal CSL Employees Applicants must have successfully completed the CSL Plasma DST training.
• External candidates must have a minimum of 6 months' experience as a phlebotomist; one year of experience is preferable.
• Minimum twelve (12) months of experience in a medical or health care environment preferred, or equivalent combination of education and experience.

Working Conditions (physical & mental requirements)

• Ability to complete routine forms or conduct routine oral communications
• Ability to understand, remember and apply oral and/or written instructions
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin orother legally protected classifications.

About CSL Plasma

CSL Plasma operates one of the world's largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people.

Learn more about CSL Plasma here and CSL, CSL Behring, CSL Seqirus and CSL Vifor here

Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at and CSL Plasma at

Our Benefits

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You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

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Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit