Senior Director, Transactions Management

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Portfolio Strategy & Upstream Planning

• Sets the vision and strategy for the North/South America account plan, ensuring exceptional client delivery
• Develops multi-year transaction roadmaps that anticipate real estate needs ahead of individual deal triggers
• Sets prioritization frameworks, deal pursuit criteria, and execution timelines to optimize portfolio performance
• Runs financial analysis on transaction alternatives, including lease-vs-buy decisions and term optimization
• Builds business cases for real estate decisions, incorporating occupancy cost, benchmarking, and risk

Client/Stakeholder Management

• Serves as single point of contact for TM service delivery and escalations
• Turn Client Requirements and Transaction Strategy into Actionable Objectives
• Owns TM contractual obligations to the client
• Manages relationships with key stakeholders across client 's organization
• Develops and implements the account business plan

Leadership

• Aligns team priorities with client's key business drivers
• Attracts, hires, and retains top talent; builds team performance through coaching and feedback
• Acts as player-coach, personally engaging on select high-priority or complex transactions

Financial Management

• Owns account financial targets, including revenue, expenses, and debtors
• Design growth strategy to meet client targets, and identifies cross-sell opportunities for JLL products
• Meet targets, ensuring costs and incoming revenue are balance and managed properly.
• Tracks fee collection and accounts receivable

Contract Management

• Ensures contract adherence and achievement of KPIs, service levels, and other contracted metrics
• Runs the change control process and manages account governance

Operations Leadership

• Manages all delivery resources, including team recruitment and performance assessment
• Owns direct reports' professional development and account succession planning
• Drives adoption of technology systems and reporting suited to a fast, high-volume portfolio
• Builds and maintains SOPs that keep pace with the account's speed of change
• Drives consistency in governance, reporting, and systems across North and South America
• Prepares QBRs and supports Lease Administration and PDS teams, as applicable

Qualifications

• 10+ years in Transaction Management or Corporate Leasing
• Track record building portfolio strategy and multi-year transaction roadmaps; upstream planning exposure a plus
• Experience managing multi-country account structures across North and South America
• Strong financial modeling skills, including lease-vs-buy analysis and business case development
• Experience in a fast-paced, technology, or high-growth client environment preferred
• Tertiary qualifications in Real Estate and/or Finance advantageous; comfortable owning account P&Ls

Critical Competencies for Success

• Deep understanding of JLL's TM process and its impact on service delivery (SOW)
• Agility and comfort operating at the speed expected in a technology client environment
• Strategic thinking paired with hands-on execution across a multi-region, integrated account
• Capacity to deal with ambiguity and solve complex problems effectively
• Ability to connect technical matters with financial, risk, and operational impact

Other Personal Characteristics

• Superior client relationship skills; comfortable addressing challenging issues
• Thrives in a fast-paced, rapidly changing environment
• Strong communicator with executive presence
• Able to work independently across time zones and geographies while remaining a strong team player

Expected compensation for this position: 209,000.00 – 303,250.00 USD per year

Location: Remote – Atlanta, GA, Olympia, WA, San Francisco, CA

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Accepting applications on an ongoing basis until candidate identified.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY!

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