Customer Service Specialist

Customer Service & Call Center OpportunitiesWe are hiring for multiple Customer Service & Call Center Opportunities at our onsite Lexington, KY location. These roles support our customers through a variety of customer service, reservation coordination, travel support, and account service functions. Depending on the position, responsibilities may include assisting customers by phone and email, coordinating hotel reservations, researching solutions, resolving inquiries, updating account information, and navigating multiple computer systems in a fast-paced environment. We're seeking customer-focused professionals with strong communication, problem-solving, multitasking, and computer skills who are passionate about delivering exceptional customer experience.Compensation: Hourly pay based on the position and experience starting at $14.90-$16.35 an hour.What You Can ExpectDepending on the position, responsibilities may include:Providing exceptional customer service through inbound and outbound phone calls and email communicationAssisting customers with reservations, travel support, account inquiries, and service requestsResearching information and resolving customer issues efficiently and professionallyAccurately entering and updating customer information across multiple systemsCoordinating with internal teams to resolve complex inquiries and ensure a seamless customer experiencePrioritizing multiple tasks while maintaining accuracy and attention to detailParticipating in team meetings, ongoing training, and continuous process improvement initiativesQualifications & SkillsHigh school diploma or equivalentPrevious customer service, call center, hospitality, administrative, or client support experience preferredStrong verbal and written communication skillsExcellent problem-solving and critical-thinking abilitiesComfortable navigating multiple computer systems and learning new technologyStrong organizational skills with the ability to multitask in a fast-paced environmentA collaborative mindset and commitment to delivering an outstanding customer experienceBenefits & PerksMedical, dental, and vision benefits beginning the first month after hire401(k) with automatic enrollment (subject to eligibility)Generous paid time off, including holidays, vacation, sick, personal, and volunteer timeEmployee discounts with major providersCompany-sponsored wellness initiatives and virtual fitness classesCareer growth opportunities within CorpayAbout CorpayCorpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.Equal Opportunity EmployerCorpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.Use of Artificial Intelligence in HiringCorpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.Candidate Privacy NoticeFor information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: PhilosophyCorpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.