Customer Support Representative

Careerscape is supporting a client opening for a Remote Entry-Level Customer Support Representative. This role focuses on assisting customers, resolving inquiries, and delivering a high-quality support experience across multiple communication channels.

This is an excellent opportunity for individuals looking to start a career in customer service, client support, or operations. No prior professional experience is required—training will be provided.

The Customer Support Representative will act as the first point of contact for customers, helping resolve issues, answer questions, and ensure a smooth and positive experience.

This role is ideal for candidates interested in customer service, call center operations, client support, or entry-level business roles.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Assist with account questions, service requests, and general support
• Resolve customer issues in a professional and timely manner
• Document customer interactions in internal systems
• Escalate complex issues to senior support teams when needed
• Maintain a positive and helpful tone in all communications
• Follow company processes and support guidelines
• Track and meet response time and customer satisfaction goals
• Collaborate with team members and supervisors
• Support customer retention and overall satisfaction

Requirements

• High school diploma or equivalent required
• No prior experience required (training provided)
• Strong communication and interpersonal skills
• Comfortable speaking with customers and resolving issues
• Basic computer skills (email, data entry, CRM systems)
• Ability to multitask and stay organized
• Problem-solving mindset and attention to detail
• Comfortable working independently in a remote environment
• Reliable internet connection and workspace
• Positive attitude and willingness to learn

Benefits

• Fully remote work flexibility within the United States
• Competitive entry-level compensation (above market range)
• Medical, dental, and vision coverage options
• Paid time off, holidays, and sick leave
• 401(k) retirement plan options
• Paid onboarding and customer service training
• Performance-based bonuses and incentives
• Career growth into Customer Success, Team Lead, or Operations roles
• Monthly work-from-home stipend (where applicable)
• Supportive and team-oriented work environment

Job Type: Full-Time | Work Type: Remote | Industry: Administrative & Clerical | Experience: Entry