Executive Director, Patient Support Operations
Confidential
Executive Director, Patient Support Operations
About the Company
Pioneering developer & manufacturer of innovative therapeutic medicines
Industry
Biotechnology
Type
Public Company
Founded
1980
Employees
10,001+
Categories
- Biotechnology
- Biotechnology and Pharmaceuticals
- Biotech
- Health Care
- Pharmaceutical
- Pharmaceuticals
- Academic Research
- Manufacturing
- Genomics
- Therapeutics
- Clinical Care
- Patient Management
- Healthcare
- Life Sciences
- Personalized Medicine
- Medicine
- Chemical Products
Specialties
- biologics
- human therapeutics
- and development of novel products
Business Classifications
- B2C
- Mobile
About the Role
The Company is seeking an Executive Director for Patient Support Operations within the Patient Access & Reimbursement (PAR) division. This pivotal role is focused on setting the strategy and direction for patient support operations, particularly in leading the contact center experience for patients and healthcare professionals. The successful candidate will be responsible for advancing the people, processes, technology, automation, and AI capabilities to ensure that customers receive the support they need. Key responsibilities include establishing a vision and operating model that aligns with the needs of patients, caregivers, and HCPs, leading operational planning and performance management, and developing a strong quality, training, and continuous improvement model. The Executive Director will also be expected to build and lead a high-performing team, partner with various stakeholders, and ensure that operations comply with relevant policies and standards. Candidates for this role at the company should be experienced, customer-centered operations leaders with a strong background in setting strategic direction and delivering results at scale. The role requires a leader who can effectively integrate people, processes, technology, automation, and AI to enhance the support experience. Basic qualifications include a doctorate, master's, or bachelor's degree in a relevant field, along with a significant amount of managerial experience. Preferred qualifications include an advanced degree and experience in patient support, healthcare, or customer contact center operations, particularly in a complex, regulated environment. The ideal candidate will have a proven track record in performance management, technology-enabled transformation, and the ability to lead through change while maintaining a focus on service quality and customer needs.
Hiring Manager Title
Associate Vice President of PAR
Functions
- Operations
- ...Executive Director, Patient Support Services About the Company Late-stage clinical biopharmaceutical company Industry Biotechnology... ...patient services, market access, reimbursement, commercial operations, pharmacy, healthcare services, or related...Operations
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- ...Therapy is seeking a Rehabilitation Aide (part-time) to support clinicians and the Patient Experience Coordinator. You will greet patients, assist... ...teamwork to ensure quality patient care and smooth clinic operations in a busy physical therapy setting. #J-18808-Ljbffr...OperationsPart time
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- ...to be at the front of the customer experience, interacting with patients and building relationships. You will assist pharmacists, process prescriptions, and support the pharmacy team with daily operations. The role emphasizes accurate use of pharmacy systems, patient care...OperationsApprenticeshipWeekend workAfternoon shift
$15 - $19.25 per hour
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$17 - $18 per hour
Midwest Orthopaedics at Rush in Westchester, IL is seeking a Part-Time Patient Coordinator to manage the flow of patients into exam rooms and support clinic operations. You will provide professional, friendly service, assist with vital signs, check-in, appointment scheduling...OperationsHourly payPart timeMonday to Friday- ...to handle non-clinical duties, process patient charges, and coordinate admissions and discharges... ..., families, nurses and physicians while supporting the overall patient flow. The position... ...experience) and proficiency with #J-18808-Ljbffr 1100 Endeavor Health Clinical OperationsOperationsDaily paidWork experience placement
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