IT Service Desk Summer Intern

IT Service Desk Summer Intern IIT Bloomington Office Part-Time | Seasonal Summer Internship (July–September 2026) Compensation: $15.87 – $19.81 per hour At Imagine IT, we believe great IT service starts with strong fundamentals—and curious people who want to learn. Our Service Desk Summer Intern role is designed for students and early‑career professionals eager to gain hands‑on experience in IT operations, customer support, and service desk workflows during a structured summer internship experience. As a hybrid, multi‑location team, we're intentional about creating meaningful learning opportunities, building confidence through real‑world experience, and helping early‑career talent grow. If you're interested in IT support, enjoy helping people, and want to learn how a professional service desk operates, this is a great place to start. Internship Details Seasonal Summer Internship Expected duration: July–September 2026 Part‑time hours Hybrid work environment Opportunity to gain hands‑on experience supporting a professional IT Service Desk What You’ll Do Answer inbound phone calls, monitor the call queue, and serve as the initial contact for IT support requests. Create, document, and update support tickets accurately in the ticketing system while gathering essential information from end users. Assist with basic IT requests such as password resets and routine system‑related tasks, escalating issues appropriately when they fall outside intern‑level scope. Create, update, and maintain internal documentation, knowledge base articles, procedures, workflows, and FAQs to support team efficiency. Provide professional, courteous, and empathetic support while representing IT Operations in a reliable and service‑oriented manner. Participate in a structured summer learning experience that includes hands‑on support work, mentorship from experienced IT professionals, and opportunities to develop technical and customer service skills while learning IT service best practices. What You Bring Basic understanding of computer systems, software, and user accounts Strong verbal and written communication skills Customer service mindset with attention to detail Ability to follow instructions and documented procedures Organizational and time management skills Ability to multitask in a fast‑paced environment Interest in technology and IT operations Ability to pass a background check Prior customer service, administrative, or technical support experience is a plus—but not required. Key Responsibilities at a Glance Answer incoming phone calls Reset passwords Document procedures and update internal knowledge resources Estimated Time Allocation: Ticket Management & Call Handling – 85% Administrative Duties & Documentation – 10% Training & Learning Activities – 5% Compensation Hourly Pay Range: $15.87 – $19.81 This range reflects our good faith estimate based on internal salary bands and role scope. Final pay is based on experience and qualifications. Why Imagine IT? At Imagine IT, our summer interns aren't just observers—you’re part of the team. Throughout the internship, you'll gain real‑world exposure to IT service desk operations, strengthen your professional communication and technical skills, and build a strong foundation for a future career in technology. We value grit, authenticity, and purposeful work. If you're ready to learn, contribute, and grow in a supportive IT environment, we'd love to meet you. #J-18808-Ljbffr