Client Ops Associate I

Job Description

Job summary: 

As a Merchant Services Revisions Underwriter within the Fraud Ops. organization, you'll use your critical thinking abilities to assess and evaluate the credit risk exposure and worthiness of newly boarded merchant accounts. You'll play a key role in facilitating portfolio growth and mitigating loss. You'll have the opportunity to evaluate case reviews that are triggered for abnormal processing behaviors. On a daily basis, you'll review applications, websites, personal credit bureaus, and merchant fraud prevention tools to evaluate the legitimacy of merchants and their financial ability. You'll also monitor for identification of weakening merchant processing profiles and detection of fraudulent transaction activity. As a decision maker, you'll determine if merchants qualify for volume increases and whether Merchant Services will continue conducting business with the merchant or process adverse actions to mitigate fraud and risk exposures. This role offers you the chance to make significant contributions to our team and company while developing your skills in underwriting and fraud prevention.

Job responsibilities:  

• Perform post-boarding validation and financial analysis to mitigate credit risk from processing behavior exceeding approved thresholds.
• Review merchant applications, websites, personal credit bureaus, and fraud prevention tools to evaluate merchant legitimacy and financial ability while balancing risk exposure.
• Adjust and restructure projections while balancing financial viability versus exposure.
• Read credit reports (Experian/Equifax) proficiently.
• Calculate the notional risk associated with each applicant's business model and payment methods, following established procedures.
• Conduct information-gathering calls with internal and external parties to understand financial profiles and processing characteristics.
• Review business models and processing characteristics for existing merchants to ensure compliance with Payment Brand rules and regulations.
• Identify abnormal processing activity for fraud or suspicious activity to mitigate and prevent loss exposure.
• Identify weakening merchant processing profiles and detect fraudulent transaction activity or identity theft.
• Resolve time-sensitive and escalated requests; handle difficult or complex issues effectively.

Required qualifications, capabilities, and skills:

• Have four or more years of experience in credit lending, underwriting, and structuring.
• Possess prior fraud case management experience.
• Demonstrate significant accounting and finance knowledge.
• Exhibit strong verbal, written, and interpersonal skills.
• Apply strong analytical and problem-solving skills.
• Maintain exceptional accuracy and attention to detail.
• Utilize problem-solving and critical thinking skills with independent judgment.
• Assess merchants' needs quickly or escalate when necessary.
• Communicate excellently, both verbally and in writing.
• Required knowledge of fraud business applications like Lexis/Nexis and Customer Assist.
• Exercise sound judgment in work priority and case aging; adapt as needed.

Preferred qualifications, capabilities, and skills:

• Possess advanced proficiency with Excel for problem-solving and reporting.
• Serve as a collaborator. 
• Partner with Risk and Strategy on research and automation opportunities. 

 

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.