Member Service Representative - Part Time

16.00/hour Afternoons and evenings or weekends Responsibilities and Duties Greet all members by learning and using their names and making their experience at the YMCA pleasant, including greeting members by name, scanning members’ cards, monitoring and controlling facility access, and processing membership sales. Provide tours to prospective members, register members for programs, and troubleshoot member issues. Develop positive relationships with members to foster retention and community. Initiate and build committed, long‑term relationships with members. Accurately input member information into the computer and process all fees and payments following established cash handling procedures. Complete daily and end‑of‑shift reports. Answer phones politely and professionally, routing calls to the appropriate departments and providing accurate messages. Possess a strong understanding of all programs, activities, and services to provide detailed, accurate, and timely information regarding schedules, costs, wait lists, and facility information. Participate in member retention programs, strategies, promotional efforts, and fundraising campaigns. Open and close the facility according to established procedures. Handle emergencies as they arise and complete incident reports as required. Work as a team member in handling all assigned tasks. Assist in reviewing, revising, developing, and continuously improving Member Service Desk services, systems, procedures, and guidelines. Assist in the training of new Member Service staff. Assist in maintaining branch cleanliness, appearance, and safety through periodic rounds using established procedures. Check the communications binder for daily updates, verify cash, ensure member communication materials are stocked, and keep the work area orderly at the beginning of each shift. Communicate pertinent information with Member Service Supervisors at the beginning or end of their shift. Adhere to and enforce all YMCA policies and procedures; ensure members are aware of applicable policies. Maintain privacy by not sharing personal or financial information about members. Attend all required staff meetings and trainings. Perform other duties as assigned by Supervisor. Requirements and Qualifications High School Diploma or equivalent. Prefer a minimum of one year of customer service experience. High degree of human relation and customer service skills; a people‑person who can establish and maintain positive relationships. Ability to handle multiple tasks, work independently, solve problems, and manage time effectively. Basic computer skills; knowledge of Microsoft Office and preferred experience with database management software. Team player with strong verbal communication, interpersonal, organizational, problem‑solving, and customer service skills. Excellent telephone etiquette. Ability to read, interpret, and effectively communicate documents, safety rules, program policies, and various procedures; basic writing and mathematical skills. Trainings & Certifications Must complete online Bloodborne Pathogens, Employee Safety, and Youth Protection Series trainings prior to initial assignment. Must hold CPR, AED, and 02 certifications (First Aid may be required) or complete them within 30 days of employment. Must complete online Hazard Communication training within 90 days of employment. Must attend and complete Activate America and Quality Service Training within 90 days. Core Competencies Supports the Mission, Vision, and Direction of the YMCA. Builds Community and supports volunteer roles. Provides a quality experience for members and participants. Works productively, following standards, and reliably. Communicates effectively, treating everyone with courtesy and respect. Effect on End Result The YMCA will be recognized by the community as providing excellent service. Interpretation of the purpose of the YMCA in the community will be evident through good community relations. Growth in membership, programs, and special services. Physical Demands Ability to frequently sit, use hands and fingers, stand, type, walk, reach, climb, balance, stoop, crouch, kneel, and climb stairs; occasionally lift and move up to 30 pounds; perform rescue skills and occasionally run in emergencies. Work Environment Exposure to a normal work environment and prevailing weather conditions; moderate noise level, which may sometimes be loud. #J-18808-Ljbffr