Kia Shop Foreman

About Steven Kia

Steven Kia is part of the Steven Automotive Group, a family-owned dealership organization known for strong leadership, employee development, and a commitment to customer satisfaction. We pride ourselves on maintaining a positive, performance-driven culture where teamwork, accountability, and growth are at the center of everything we do.

We are seeking a Shop Foreman who can lead from the front - someone who combines strong technical expertise with leadership ability to support technician development, maintain shop morale, and drive operational excellence.
Position Overview

The Shop Foreman plays a critical leadership role in the service department, acting as both a senior technical resource and a mentor to the technician team. This individual helps technicians diagnose complex repairs, ensures efficient workflow, maintains shop standards, and supports leadership in building a high-performing service team.

Success in this role means supporting business growth by developing the right people, implementing effective processes, and fostering a shop environment that technicians are proud to be part of.
What We're Looking For

We are seeking someone who demonstrates:

• Integrity and professionalism in every interaction
• Ambition and a drive for continuous improvement
• Teamwork and collaboration across departments
• Versatility and adaptability in a fast-paced environment
• Strong communication skills with both technicians and customers
• Patience and a coaching mindset when developing team members
• A commitment to maintaining a positive, safe, and productive shop culture

Leadership & Foreman Expectations
Leadership & Mentorship

• Lead by example with professionalism, strong work ethic, and accountability
• Provide technical guidance on complex diagnostics and repairs
• Mentor and coach technicians through hands-on support and training
• Foster continuous learning, skill development, and team collaboration
• Maintain a positive, safe, and motivating shop environment

Shop Operations & Workflow

• Ensure fair and effective job dispatch based on technician skill level
• Help maintain promise times and shop productivity standards
• Ensure accurate repair documentation and warranty compliance
• Maintain special tools, equipment, and inspection station readiness
• Monitor shop cleanliness, safety, and organization

Core Responsibilities
Supporting Service Leadership

• Assist with technician hiring, onboarding, and performance evaluations
• Help set individual technician goals including hours, training, and performance metrics
• Evaluate technician strengths and development opportunities
• Lead technician meetings covering manufacturer updates, goals, and performance feedback
• Monitor shop productivity and performance daily

Technician Development & Support

• Provide daily technical assistance and troubleshooting support
• Ensure training certifications (ASE, manufacturer, Ethos, etc.) remain current
• Support proper documentation for warranty and customer-pay repairs
• Verify quality through reracks and inspections
• Coach technicians through one-on-one sessions and team engagement activities

Customer & Advisor Support

• Assist advisors and technicians in explaining complex repairs to customers
• Help manage workflow expectations and communicate delays when necessary
• Participate in customer ride-alongs when diagnosis clarification is needed

First 90-Day Focus
Month 1

• Learn internal processes, goal-setting methods, and workflow systems
• Begin participating in reracks and technician coaching
• Host technician meetings and engage with the team regularly
• Monitor daily productivity and shop performance

Month 2

• Increase involvement in reracks and technician performance reviews
• Assist in setting monthly technician goals
• Review customer feedback and operational efficiency
• Continue coaching and development initiatives

Month 3

• Maintain ongoing leadership responsibilities
• Evaluate technician strengths and development needs
• Optimize dispatch processes if needed
• Continue coaching and team performance improvements

Qualifications

• Strong automotive diagnostic and repair experience required
• Prior foreman, team lead, or senior technician experience preferred
• Excellent leadership, coaching, and communication skills
• Strong organizational and problem-solving abilities
• Experience with dealership systems (CDK or similar preferred)
• Commitment to safety, quality, and team development

Why Join Steven Kia?

Steven Kia is part of the Steven Automotive Group, a family-owned organization built on strong values, employee growth, and long-term success. We foster a fast-paced, supportive environment where teamwork, development, and customer satisfaction drive everything we do. Our leadership team is committed to investing in our people, creating opportunities for advancement, and maintaining a culture where hard work is recognized and careers can thrive. If you're looking for a place where your leadership, technical expertise, and passion for developing others truly make an impact, Steven Kia is the place to build your future.

Steven Automotive Group is an equal opportunity employer committed to creating an inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local laws. We value diversity and believe it strengthens our team, our culture, and our ability to serve our customers.