Restaurant General Manager

Job Description

Job Description

KFC Restaurant General Manager

About the Job: 

As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic and incredibly rewarding. Your success will be reflected in the achievements of your team.

Your presence across a variety of shifts is essential to leading the team and ensuring smooth operations. This role requires a regular and visible presence during day, evening, and weekend shifts, spread throughout the week. Schedules will be structured to support both operational needs and a sustainable work-life balance.

The Day-to-Day: 

• Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors, ensuring a strong, well-prepared team.
• Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives.
• Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging.
• Address and resolve conflicts promptly, maintaining a positive work environment.
• Personally engage with customers, swiftly resolving any issues to ensure a positive experience.
• Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation.
• Analyze the restaurant’s financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience.
• Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.

Is this you? 

• Experience in restaurant or retail management with a strong track record in people management.
• Proven ability to improve performance based on P&L analysis.
• Proficient with digital tools and platforms.
• Exceptional communication skills, including written, verbal, and interpersonal.
• Solid understanding of restaurant maintenance programs.
• Champions KFC’s culture and values, with a focus on Equity, Inclusion and Belonging.
• Experienced in recognizing and motivating teams, with a successful track record in people development.
• Skilled in recruiting top talent and training both high and under-performing employees.
• Adaptable to change and experienced in supporting change management.
• Adheres to corporate policies and Occupational Health and Food Safety standards. 

Work-Hard, Play-Hard: 

• Competitive pay 
• Bonus Eligible 
• 2 weeks’ vacation 
• Scholarship opportunities 
• Career advancement and professional development 
• Medical benefits 
• Health and wellness programs
• Perks! Discounts on various offers
• Employee meal discount program
• Next Day pay available
• KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!