Residential Program Coordinator

Program Coordinator Of Congregate Treatment Residences/Treatment Apartments

Join us at Greater Mental Health of New York, where our mission is to promote mental wellness through advocacy, community education, and direct services. We empower individuals and families on their unique journeys to recovery, honoring their rights to self-determination, choice, and collaboration. With evidence-based practices and a focus on trauma-responsive care, our dedicated team provides comprehensive services to thousands and fosters independence and resilience within our community. If you're passionate about making a difference in mental health and creating brighter futures for individuals and families throughout the Lower Hudson Valley region, apply today!

The Program Coordinator of Congregate Treatment Residences/Treatment Apartments creates a culturally competent therapeutic environment that promotes wellness and independence for residents. They are responsible for managing the day-to-day supervisory and administrative management of the residential programs as well as providing a variety of restorative services, case management, and housing-related services to residents to facilitate their adjustment to and integration into the community.

Responsibilities:

• Plans, coordinates, and oversees the work of residential direct service and support staff on all shifts to ensure all routines are scheduled and implemented as planned.
• Responsible for scheduling staff, modifying staff schedules, cover shifts as needed to fill staffing deficiencies and reduce overtime.
• Oversees scheduled work assignments and adjusts as needed. Arranges and posts schedules, responds to questions and problems, etc., to ensure the smooth operation of the residence/treatment apartment programs.
• Ensures quality services are provided to each resident through person-centered planning and maximizes opportunities for integration within the community.
• Monitors and documents the delivery of all services.
• Participates in the departmental on-call system.
• Assists with the completion and submission of all paperwork required within established program deadlines.
• Assists in maintaining residential rental and financial accounts while ensuring fiscal integrity.
• Provides counseling, safety interventions, restorative services, assistance in negotiating community activities and crisis management services.
• Monitors, trains and assists residents in all programs in household maintenance activities to ensure a clean, safe and homelike environment. Directly participates in household maintenance activities when required.
• Provides training, supervision and assistance to residents in daily activities, including food purchases, recreational activities, and meal planning, and personal care activities.
• Assists residents in developing meaningful service plan goals and provide supports to assist residents in achieving their goals.
• Be ready to step in and support residents in their needs when needed, ensuring their well-being and comfort.
• Maintains collaborative contacts with other identified individuals, families, and agencies providing services to residents to ensure consistency in treatment planning and services provision.
• For Congregate Treatment Residences, ensures that monthly fire drills and associated procedures are completed and recorded.
• Evaluates resident and staff response, making recommendations, documenting, and completing follow-up, as necessary:
• Available for crisis and emergency events as they arise. Answers questions, notifies supervisor and/or Director of Licensed Residential Services/Chief Program Officer of emergency events.
• Participates in a broad program of quality assurance activities. Ensures departmental guidelines are being fully addressed and corrective actions taken as may be required.
• Other duties as assigned.

Competencies:

• Ability to provide effective leadership and guidance to support staff.
• Skill in managing crisis situations within a community residence/treatment apartment setting.
• Effective collaboration with interdisciplinary teams and external partners.
• Knowledge of and commitment to maintaining compliance with regulations and policies.
• Strong communication skills to convey expectations, guidance, and support.

Key Performance Indicators (KPIs):

• Effective program oversight and smooth day-to-day operations.
• Provide monthly census information to Program Leadership and GMH Finance Department to enable enrollment and discharge planning.
• Complete new resident interviews within 5 business days of referral in collaboration with the Assistant Director or the Director.
• Timely and accurate documentation of resident progress and incidents
• Timely and accurate billing.
• Successful resolution of crisis situations with minimal impact on residents.
• Implementation of quality improvement measures.

Requirements:

• Master's Degree or BA degree in a human services field, and a minimum of 3 years of experience working in behavioral health, with 2 years of supervisory experience preferred, or
• Master's degree in a human services field and 6 years of experience working with diverse populations in behavioral health, with one year of supervisory experience or
• High school diploma and 8 years' experience in human services, with one year of supervisory experience.
• A strong understanding of recovery, person-centered practice, and wellness.
• Knowledge of licensed housing regulations, principles, and best practices.
• Strong leadership and team management skills.
• Excellent interpersonal and communication skills
• Ability to work collaboratively within a team and engage with the community.
• Commitment to maintaining confidentiality and professionalism.
• Strong computer knowledge: typing, communication tools, scheduling tools, and web browsers.
• Experience with EHR (Electronic Health Records).
• Fluency in English (Reading, Writing, Speaking).
• Must have a valid driver's license and a driving record that is satisfactory to our insurance carrier.
• Must maintain current NYS Defensive Driving certification.
• Must be cleared and maintain clearance by applicable regulatory clearances as required.
• Legally eligible to work in the United States without sponsorship.

Special Considerations:

• Ability to use stairs (2 — 3 flights) within the residence.
• Occasionally, the employee will have to carry items up and down the stairs and lift and/or move up to 25 pounds
• This is a full-time, 40-hour per week position with a regular daytime schedule that may include an evening shift and rotating on-call responsibilities.
• Reporting structure and location are subject to change per program needs.
• This position may require availability outside of the standard workday, and as such, must be ready and available at times to direct and support staff either by phone or in person if needed during the evenings, weekends, and holidays.

Mandated Reporter:

This is a Mandated Reporter position. The NYS Justice Center legislation defines anyone who has regular and substantial contact with any person with special needs as a "custodian" under the law and, therefore, a mandated reporter. You can be held liable by both the civil and criminal legal systems for intentionally failing to make a report.

Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact the Human Resources Department.