Technical (Application) Support Specialist

Job Description

Job Description

We are looking for a Technical (Application) Support Specialist to join a service-focused team in Utah in a contract capacity with the potential for a permanent role. This position supports internal users by resolving application-related issues, improving workflow performance, and delivering timely, well-documented solutions. The ideal candidate brings a strong customer support mindset, solid troubleshooting ability, and a willingness to contribute to both software support and occasional hands-on IT tasks.

Responsibilities:
• Handle incoming application support requests, prioritize issues appropriately, and drive tickets through completion within established service expectations.
• Investigate and resolve software, system workflow, and user-access concerns affecting day-to-day business operations.
• Set up, maintain, and refine user workflows within the company’s application environment, including platform-based support activities.
• Record diagnostic steps, outcomes, and recurring issue patterns to strengthen team knowledge and improve future support efficiency.
• Communicate with internal stakeholders to gather missing details, clarify reported problems, and provide clear status updates throughout the support process.
• Join client or user discussions when additional context is needed to identify root causes and confirm appropriate solutions.
• Partner with technical team members on basic infrastructure-related tasks during slower support periods, such as equipment setup, cabling, or other IT support projects.
• Contribute ideas that improve support processes, documentation standards, and issue resolution consistency across the team.• At least 1 year of experience in software, application, or technical support roles.
• Demonstrated ability to troubleshoot issues methodically and resolve problems in a fast-paced support environment.
• Experience maintaining accurate ticket notes, resolution details, and support documentation from intake through closure.
• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently, stay organized, and manage competing priorities with minimal supervision.
• Familiarity with service desk ticketing processes and application support best practices.
• Exposure to platform integrations, basic infrastructure support, scripting, JavaScript, or AI tools is helpful but not required.
• Experience supporting warehouse, operations, or workflow-driven software platforms is a plus.