Sr. Collections Coordinator

Senior Collections Coordinator Location: Cedar Bluff – Knoxville, TN (80% On-Site) ⏰ Hours: 8:00 AM – 5:00 PM (Training Period: 6:00 AM – 3:00 PM for first 30 days) We are seeking an experienced Senior Collections Coordinator to join our finance team. In this role, you will manage high-volume customer accounts, resolve complex billing disputes, and maintain relationships with key stakeholders and department managers. The ideal candidate thrives in a fast-paced environment, possesses strong analytical skills, and brings a background in freight or logistics accounting. Key Responsibilities

• Portfolio Management: Oversee and manage enterprise customer portfolios to ensure timely cash collection and minimize outstanding receivables.

• Account Reconciliation: Reconcile complex account discrepancies, clear open credits, process cash applications, and adjust unapplied cash balances.

• Dispute Resolution: Partner directly with department managers and operational teams to investigate and resolve intricate payment disputes.

• Executive Reporting: Track past-due accounts, record detailed collection notes, and generate weekly aging reports for executive leadership.

• Relationship Building: Serve as the primary point of contact for key accounts, ensuring a balance between collection performance and excellent customer service.

• Experience: Minimum of 3 years in high-volume B2B collections, accounts receivable, or finance.

• Industry Background: Prior experience in Transportation, Logistics, or Freight Accounting is strongly preferred.

• Technical Skills: Advanced proficiency in Microsoft Excel (experience with McLeod Software is a major plus).

• Skills & Competencies: Exceptional communication, sharp problem-solving abilities, and dispute-resolution skills. Apply by sending your resume to View email address on randstadusa.com

salary: $24 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

Manage customer portfolios via high-volume calls and emails to secure overdue payments.  Dispute Resolution: Reconcile account discrepancies, clear open credits, and adjust unapplied cash balances.   Reporting & Tracking: Maintain accurate notes and generate weekly past-due spreadsheets for executive management.   Skip Tracing: Locate relocated customers using internet searches and credit bureau tools. 

Skills

• Consumer Collections
• Credit & Collections
• Verbal Communication
• Appointment Scheduling
• Analytical Thinking
• Credit
• Basic Accounts Receivable
• Filing
• Collections
• Basic Software Skills
• Credit Collections

Qualifications

• Years of experience: 4 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.