Mobile Service Coordinator

Mobile/Remote Service CoordinatorThe Mobile/Remote Service Coordinator is critical to the overall success of Mobile Service at the dealership. This role coordinates and manages all Mobile Service activities within the dealership.Skills/Knowledge – Knowledge of Service Advisor functions, knowledge of dealership operations, customer focused, business acumen, people leaderQualities – Trustworthy, personable, good communicator, confident, decisive, organized, skilled in conflict management, dependable, adaptable, thoroughResponsibilities• Manage RO Process- RO creation• Mobile Service Advisor- Ensure correct parts- RO closeout- Process payment• Manage Parts Process- Coordinate with Parts Department to ensure parts availability for repair- Coordinate with Parts Department to add additional sales opportunity parts- Ensure Mobile Service Unit is loaded with needed parts for repairs- Add parts to the RO as required- Ensure unused parts are accounted for and added back to inventory• Schedule- Coordinate with BDC (where applicable) to ensure Mobile Service Unit is adequately scheduled- Take incoming Mobile Service requests- Determine scheduled day and time, maximizing route optimization• Route- Utilize Route Optimization to set Mobile Service appointments• Dispatch- Dispatch appropriate Mobile Service Unit and Technician for requested repair- Determine if repair request is within Mobile Service scope• Customer Communication Prior to and During Repair- Confirm customer appointment- Communicate day of Mobile Service status• Customer Follow-Up- Ensure customer satisfaction• Prospect- Partner with Fleet staff to solicit Fleet business• Marketing- Partner with dealership Marketing Department to promote Mobile Service