LOB Quality Architect (Charlotte)

We are:

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.

Our challenge:

We are seeking an experienced LOB Quality Architect with deep domain expertise in Home Loans, Mortgage Servicing, Default Management, Collections, and Auto Finance . The ideal candidate will be responsible for defining and executing enterprise-level quality engineering strategies, ensuring comprehensive coverage across business processes, integrations, regulatory requirements, and customer journeys.

The role requires strong expertise in risk-based test design , business process validation, data reconciliation, integration testing, and quality governance within highly regulated financial services environments. The candidate will work closely with business stakeholders, product owners, technology teams, and testing organizations to establish scalable quality practices and ensure superior customer and business outcomes.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $110k - $120k/year & benefits (see below).

The Role

Responsibilities:

Quality Architecture & Strategy

• Define and implement end-to-end Quality Engineering strategies for Home Loans, Mortgage Servicing, Collections, and Auto Finance platforms.
• Develop enterprise-wide quality frameworks, test governance standards, and quality metrics.
• Design risk-based testing approaches aligned with business priorities, regulatory requirements, and operational risks.
• Establish test architecture standards for functional, integration, data, and end-to-end testing.

Risk-Based Test Design

• Define and implement risk-based testing methodologies.
• Prioritize testing efforts based on business impact, regulatory exposure, customer experience, and operational risk.
• Identify critical business scenarios and high-risk integrations.
• Develop comprehensive test coverage matrices and traceability models.

Data & Integration Coverage

• Architect testing solutions for complex enterprise integrations.
• Validate data flows across servicing platforms, collection systems, payment gateways, credit bureaus, customer servicing applications, and third-party vendors.
• Design data quality, reconciliation, and validation frameworks.
• Ensure complete test coverage across APIs, batch interfaces, event-driven systems, and reporting platforms.

Required Skills:

Domain Expertise

• Deep experience in:
• Home Loans
• Mortgage Servicing
• Default Management
• Collections & Recovery
• Auto Finance
• Consumer Lending
• Loan Servicing Operations

Quality Engineering

• Test Strategy & Test Architecture
• Risk-Based Testing
• Functional Testing
• End-to-End Testing
• Data Validation Testing
• Integration Testing
• User Acceptance Testing (UAT)
• Regression Strategy

Data & Integration Testing

• API Testing
• ETL Validation
• Data Reconciliation
• Interface Testing
• Batch Processing Validation
• Event-Driven Architecture Testing
• SQL and Database Validation

Tools & Technologies

• ALM Octane / HP ALM
• Jira
• Postman
• Selenium
• Playwright
• SQL
• Splunk
• ServiceNow
• Azure DevOps

Analytical Skills

• Defect Trend Analysis
• Root Cause Analysis
• Risk Assessment
• Test Coverage Analysis
• Quality Metrics & Reporting

Preferred, but not required:

Experience in digital mortgage transformation initiatives.

Exposure to cloud-based financial services platforms.

Knowledge of DevOps and Continuous Testing practices.

Experience with automation strategy and quality engineering transformation.

Familiarity with AI-driven testing and predictive quality analytics.

Understanding of enterprise data governance and data lineage concepts.

We offer:

A highly competitive compensation and benefits package.

A multinational organization with 58 offices in 22 countries and the possibility to work abroad.

10 days of paid annual leave (plus sick leave and national holidays).

Maternity & paternity leave plans.

A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).

Retirement savings plans.

A higher education certification policy.

Commuter benefits (varies by region).

Extensive training opportunities, focused on skills, substantive knowledge, and personal development.

On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.

Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.

Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.

A flat and approachable organization.

A truly diverse, fun-loving, and global work culture.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.