Customer Service Representative

Description Surface Prep Supply is seeking an experienced, dependable Customer Service Representative to assist customers and support daily store and warehouse operations. This hands-on position is ideal for someone who enjoys helping customers, working as part of a team, and maintaining an organized and efficient workplace. Primary Responsibilities Provide prompt, courteous, and knowledgeable service to customers. Assist customers with product selection, sales transactions, and order fulfillment. Answer telephone calls and emails and accurately enter customer orders into the computer system. Safely load and unload customer and delivery vehicles while minimizing product damage or loss. Receive, organize, and put away inventory in the store and warehouse. Maintain a clean, safe, and orderly work environment. Develop and maintain a strong working knowledge of the company's products. Work effectively both independently and as part of a team. Assist with special projects and other assigned duties. Help ensure a consistently high level of customer satisfaction. Requirements Required Qualifications High school diploma or equivalent At least two years of customer service experience. Proficiency in Microsoft Word and Excel. Strong verbal and written communication skills. Ability to organize work, manage priorities, and pay close attention to detail. Previous warehouse experience. Experience working with paint, coatings, sandblasting supplies, or related products. Valid driver's license and an acceptable motor vehicle record. Ability to work between 8:00 a.m. and 5:00 p.m., as scheduled. Ability to successfully complete the company's required pre-employment screening process. Preferred Qualifications Previous forklift operating experience. Ability to communicate in both English and Spanish. Physical Requirements The employee must be able to: Sit, stand, walk, and drive as required. Use hands and arms to reach, handle, and move products. Climb, balance, stoop, kneel, crouch, or crawl as necessary. Regularly lift and move materials weighing up to 50 pounds. Safely perform duties in both retail-store and warehouse environments. #J-18808-Ljbffr