Health Technician (Audiology)

Job Title

Allied Health Professional

Duties

The primary responsibility is for patient care, supporting diagnostic and treatment procedures, patient charting and patient education, which do not require a full professional audiology education or knowledge and skills represented by audiology licensure. Support functions include both direct patient care and administrative duties. In addition, the incumbent must be able to mentor and train new health technicians (Audiology). Direct patient care duties may include, but not limited to the following:

• Greeting and escorting patients.
• Triaging patients to an audiologist based on complexity of the procedures being completed.
• Patient set up for procedures (e.g., vestibular, neurodiagnostic procedures).
• Patient instruction and counseling on hearing loss or hearing aids either on an individual basis or in a group setting.
• Conducting hearing pass/fail screenings without interpretation.
• Non-diagnostic otoscopy.
• Cerumen management.
• Taking earmold impressions.
• Hearing aid troubleshooting and repair.
• Providing basic hearing aid information for patients and caregivers.
• Performing listening checks on hearing aids.
• Electroacoustic analysis of devices.
• Pairing hearing aids and accessories via Bluetooth technology.
• Programming previously stored settings into hearing aids.
• Activating remote controls.

The incumbent at this level is required to have the knowledge, skills, and abilities to develop and implement the technician role for a program in a focused area of audiology. The focused area will include at least one of the following: the cerumen management program, hearing aid program, audiologic rehabilitation program or hearing conservation program. Ensuring timely and accurate documentation of all interactions in the medical records and that all encounters are correctly documented using electronic medical record and computerized tracking and ordering functions via ROES.

Administrative duties include, but may not be limited to the following:

• Managing office supplies.
• Tracking loaner stock hearing aid inventory.
• Electronic ordering, verifying orders upon arrival to ensure components are present and working correctly.
• Scheduling appointments.
• Packaging and mailing hearing aids and accessories.
• Processing ROES transactions (e.g. certifying and issuing hearing aids, entering orders and repairs).
• Responding to routine inquiries from patients, including determining nature of hearing aid inquiry and responding to administrative questions.
• Assisting patients, visitors, and others requesting information.
• Management of infection control, patient safety, and clinical supplies for the audiology clinic.
• Maintenance of clean, disinfected instrumentation, equipment, and work surfaces in the audiology clinic.
• Reprocessing reusable medical equipment based on facility policy according to Medical Center infection control procedures and reusable medical equipment policies.

Work Schedule

Monday-Friday 7:30am-4:00pm.

Benefits

Competitive salary and regular salary increases.

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

Available on an Ad-Hoc basis only.

This is not a virtual position.

Functional Statement #: 07414A.

US Department of Veterans Affairs