Front Desk

Job Description

Job Description

Description:

Description

The Front Office position requires a bright, detail-oriented, people person with excellent customer service and sales skills. Our front office team members are Urban Workshop’s “experience catalysts”, whose top priority is ensuring our members have the information and support they need to make the most of their experience. Team members report to the Assistant Manager.

Responsibilities

• Ensure every member’s experience is enjoyable going “above & beyond” with every interaction.
• Positively resolve customer requests promptly while exceeding expectations
• Achieve deep knowledge of all our offerings to be able to: give thoughtful and engaging tours, make service recommendations, resolve customer issues.
• Member management system knowledge at store level to add members, resolve account issues, verify contracts and sales, perform audits, and print ID Badges.
• Maintain retail center and office inventory thru thoughtful purchasing and receiving
• Schedule members and guests for classes and equipment reservations.
• Provide walk-in guests with tours of the facility.
• Participate in daily office & kitchen supply replenishment and office cleaning for our members.
• Prepare class documents and materials for instructors.
• Prepare special event materials.
• Point of sale activities and cash handling.
• Assist the management team, as necessary.

Commitment to Diversity

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Urban Workshop recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

Requirements

• Exceptional customer service skills, including a professional, yet friendly, demeanor at all times.
• Minimum 1 year customer service experience in a fast-paced environment.
• Retail sales experience, including cash handling and stock replenishment.
• Office experience, including data entry, reception duties, and Microsoft Office products.
• Appointment or reservation scheduling.
• Ability to multi-task on demand.

Education and Experience

• Bachelor’s degree in accounting or related business field, or equivalent work experience
• At least 3 years work experience in accounting, book keeping, or working directly with clients

Physical Requirements

• Prolonged sitting at a desk and working on a computer
• Manual dexterity as required for filing and reviewing documents