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Store Manager

SSRG Cake, LLC - 07

Job Description

Job Description

Essential Responsibilities:

  • Ensures that all Guests feel welcome and are given responsive, friendly and courteous service.
  • Understands & adheres to all policies, procedures, standards, specifications, guidelines and training programs.
  • Recruits, trains, supervises, and develops staff.
  • Achieve identified objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and by creating a positive, productive working environment.
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures.
  • Operationally fill in as needed to ensure guest service standards and efficient operations.
  • Continually strive to develop staff in all areas of managerial and professional development.
  • Prepare all required paperwork, forms and reports in an organized and timely manner.
  • Sets clear expectations on shift and creates a working environment and serves as a role model to create memorable guest experiences.
  • Take actions to solve and celebrate guest feedback.
  • Monitors compliance with health, safety, cleanliness, security and fire policies, standards and regulations.
  • Must be knowledgeable of company policies regarding personnel and administer prompt, fair and consistent corrective action for violations of company policies, rules and procedures.
  • Provides meaningful feedback for the DM with suggestions for improvement.

Required Knowledge, Skills and Abilities

  • Excellent written and oral communication skills
  • Excellent organization skills
  • Ability to multitask
  • Working knowledge of back-office tools
  • Ability to quickly learn and master new computer software
  • SERVSafe Certification within 60 days of hire.

Education and Experience:

  • One to two years related experience and/or training or equivalent combination of education and experience.

Physical Demands:

  • Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
  • Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
  • Must be able to work and perform all duties at any station in the kitchen or service area

Vacancy posted 20 days ago
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