Network Admin

Expectations from this role:

1. Continuous support of Network domain in 24/7 operation
2. Validate, integrate and implement the new site per the clients requirement
3. Troubleshoot hardware alarms in the network and perform action plans to solve issues
4. Collect data from field engineers and optimize the site to meet the KPI
5. Identify the worst daily cells, perform RCA and implement required changes in the network.
6. Train and mentor L1 team on solving network issues
7. Create and update knowledge repository on recurring issues for S1
8. Provide KT's, cross functional training for S1
9. Second level of network integration, validation and testing.Typical performance measures:

1. Adherence to ticket closure within SLA (P1/P2/P3)
2. Adherence to site integration with zero alarms (number of sites integrated vs. alarms triggered)
3. Adherence to radio KPI's (accessibility > 99%, retainability 99%)Performance Areas:

Planning:

1. Performing KPI analysis, parameter audit, and capacity analysis; implementing changes required
2. Layer3 analysis of drive test and frequent customer interaction

Integration: Troubleshooting and integrating new Network Elements (e NodeB, new sector addition and RRU swap) Fault Management Services:

1. Trouble shooting P1 tickets
2. Interact with other stake holders (AM / CM / NI / Field Engineers) and provide solutions

Configuration Management: Perform advanced level Integration and Fault Management Activities Performance Monitoring: Create new templates for reporting (KPI/ Performance / acceptance / BI reports)Skill Examples:

1. Ability to tune the key parameters to improve service quality.
2. Ability to troubleshoot and solve L2 tickets
3. Ability to visualize, interact and provide solutions to field engineers.
4. Ability to handle multi-vendor networks viz. Huawei, ZTE, Nokia and Ericson
5. Ability to present outputs and plans as per client requirementsKnowledge Examples:

1. Test drive Log Analysis using post processing tools (Azengos, Actix Analyzer, Genex assistant).
2. Site integration using Plan Editor and Darwin tool.
3. Parameter optimization to improve KPI
4. Intermediate knowledge in Microsoft Office package (PPT, Excel)
5. Certified in ITIL basic, CCNP, CCIE, Vcloud and NRS HCL Global Systems