Plumbing Technician & Sales Representative

Job Description

Job Description

Position Overview:

As a plumbing technician, your responsibility is to perform residential and commercial plumbing services, including drain cleaning and repair work. A plumbing technician is customer-focused, technically skilled, and comfortable presenting and selling recommended plumbing solutions to clients in a professional and ethical manner

Responsibilities:

Plumbing and Technical Duties

• Diagnose, repair, and maintain plumbing systems in residential and commercial properties.
• Install and repair water lines, plumbing fixtures fixtures, valves, and plumbing and boiler systems.
• Troubleshoot and diagnose plumbing issues with accuracy
• Work independently to complete jobs safely, efficiently, and professionally
• Provide excellent customer service and communicate clearly with customers and office
• Maintain company tools, equipment, and vehicle
• Ensure all work complies with local plumbing codes, safety standards, and company policies.
• On call rotation 

Customer Service & Sales Responsibilities

• Communicate clearly with customers regarding diagnoses, repair options, and pricing
• Present recommended repairs or upgrades and sell plumbing services based on customer needs
• Build trust with customers through professional appearance, honesty, and quality workmanship
• Upsell preventative maintenance, system upgrades, or additional services when appropriate
• Obtain customer approval before performing work

General Responsibilities

• Maintain a clean, organized, and fully stocked service vehicle
• Follow all safety procedures and wear required PPE
• Participate in ongoing training to stay current with plumbing techniques and products
• Represent the company in a professional manner at all times

Working Conditions

• Field-based work environment with exposure to indoor and outdoor elements.
• Regularly required to stand, kneel, crawl, and work in confined spaces.
• May be exposed to dirt, waste materials, odors, and varying weather conditions.
• Standard schedule is Monday–Friday, with rotational on-call duties for after-hours emergencies may be required.

Qualifications:

• Minimum 2+ years plumbing experience
• Strong knowledge of residential plumbing systems
• Boiler experience is a plus
• Drain cleaning experience preferred
• ServiceTitan experience is a plus but not required
• Excellent customer service skills
• Strong written and verbal communication skills
• Willingness to practice continual learning and growth of your skills
• Valid driver’s license and clean driving record
• High school diploma or equivalent
• Flexible schedule required
• Ability to lift heavy equipment and work in confined spaces
• Basic computer and tablet skills for documentation and invoicing