Support Engineer (SaaS): Fix Bugs, Delight Customers
FlightStory
A technology startup based in Los Angeles is looking for a Support Engineer to bridge the gap between customers and the engineering team. The ideal candidate will have significant experience with TypeScript, Next.js, and React while enjoying solving technical problems. You'll work directly with users, troubleshoot issues, and create documentation to enhance the customer support experience. This is a great opportunity to make a meaningful impact in a fast-paced startup environment. #J-18808-Ljbffr FlightStory
$100k
...SUPPORT ENGINEER FLIGHTCAST Location: Los Angeles (in... ...bridge between FlightCast customers and the engineering... ...while identifying and fixing issues quickly.... ...customer issues are actual bugs - not product misunderstandings... ...Experience working in SaaS technical support or...CustomerWork at office$60k - $90k
...FloQast, Inc. is seeking a Technical Support Specialist based in Los Angeles, CA. This role involves troubleshooting customer issues, performing backend tasks, and providing effective solutions using various communication channels. The ideal candidate has over 2 years...Customer$60k - $90k
...What You’ll Do Own support cases from customers, applying proper prioritization and... ...email and screen share). Break/Fix: Troubleshoot error... ...working cross‑functionally with Engineering, Product, Customer Success,... ...working in a B2B SaaS environment, particularly in...Customer$85k - $100k
...seeking an entry-level Product Support Engineer to provide technical support... ...analytics platform and help customers be successful in production environments... ...diagnose issues, reproduce bugs, recommend solutions, and... ...Product Management on bug fixes, workarounds, and release...CustomerInternship$65k - $80k
...Building Group is searching for a Help Desk Support Engineer to join our team in our Pasadena, CA... ...corporate iOS and Android devices (break\fix repair, MDM, etc.). Providing end user... ...Qualifications 3 years minimum of prior technical customer support experience, preferably in an IT...CustomerWork experience placementWork at officeLocal areaRemote work$64.88k - $81.1k
...influences the way we work, how we serve our customers, and how we approach accomplishing our... ...leader. We are looking for an IT Support Engineer who has strong problem-solving... ...Management solutions and Identity lifecycle SaaS to ensure business runs smoothly ~...CustomerSummer workPrivate practiceWork at officeFlexible hoursWeekend work1 day per week$70k - $80k
...Customer Support Engineer Contentsquare's world-class support team is a major reason why companies choose us as the source of truth for all... ...be asked, you lean in. - Experienced in working in a Web, SaaS and SDKs environment a plus! - Experience in JIRA, and Zendesk...CustomerFull timeRemote workShift workWeekend workWeekday work- AI Support Engineer, Government - San Francisco OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product... ...initiatives that reduce bugs, improve features, and... ...tools. Have expert‑level SaaS troubleshooting skills with...CustomerPermanent employmentContract workWork at officeRelocation packageShift workWeekend work
$130k - $195k
About the Role We’re hiring a Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure... ...operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs....CustomerRemote work$120k - $175k
...Product Support Engineer Cooley is seeking a Product Support... ...feasible (configuration, small fixes, scripts, workflows)... ..., sprint planning, bug triage) Quality, Stability... ...~ Experience supporting SaaS, enterprise web applications, or custom internal tools ~...Full timeTemporary workWork at officeRemote workWork from homeWorldwideFlexible hoursWeekend work$32.02 - $42.69 per hour
...team, providing advanced support to resolve complex... ...with infrastructure and engineering teams on cross-functional... ...and deliver exceptional customer service while... .... Administer cloud and SaaS platforms such as Microsoft... ...and implement permanent fixes and process improvements...CustomerHourly payPermanent employmentWork experience placementWork at officeRemote workWorldwideWork visa$60k - $70k
...Assist client internal IS technicians with large IMACs. Break‑fix and IMAC support, periodic maintenance. Provide technical support to end‑... ...scanners and other peripheral devices. Strong communication and customer service skills with users to interpret and address their...CustomerWork at officeRemote work$60k - $90k
...FloQast in Los Angeles is seeking a Technical Support Specialist to own customer support cases, troubleshoot technical issues, and perform backend configurations. The ideal candidate will have 2+ years of experience in Technical Support with strong communication skills...Customer- ...We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems,... ...first-line and second-line technical support to employees or customers. Diagnose and resolve hardware, software, network, and system...Customer
- ...Role - Helpdesk Support Engineer Location - Los Angeles, CA Job Type - Long Term Contract Job Description:... ...to prioritize tasks in high-volume migration phases - Customer-focused mindset with strong problem-solving abilities under tight...CustomerLong term contract
$26 - $32 per hour
...Support Engineer Department: Technical Employment Type: Part Time Location: Online River LLC Compensation: $26.00 - $32.00 / hour Description... ...exceptional technical support and assistance to our customers, ensuring their satisfaction with our products and services....CustomerFull timePart time$40.9k
...AV Support Engineer The AV Support Engineer will be responsible for providing in person service and support to all Amazonians utilizing... ...unblock events. The successful AV Support Engineer will be customer focused and motivated by team success. They will be innovative...CustomerFor contractorsCasual workLocal areaFlexible hours- ...client in Burbank, California, has an immediate need for an IT Support Engineer. Please see below for full details-- Pay Rate = $33-35 w2... ...response and ownership of issues and requests reported by customers via telephone, email or support ticket • Triage and...CustomerHourly payPermanent employmentContract workCasual workImmediate startNight shiftWeekend work
- ...The Technical Support team is responsible for ensuring that developers and enterprises... ...guidance, resolve complex issues and support customers in maximizing value and adoption from... ...closely with Technical Success, Product, Engineering and others to deliver the best possible...CustomerWork at officeRelocation packageNight shiftWeekend work
$34.55 - $55.19 per hour
...TECHNICAL SUPPORT ENGINEER III WHAT IS THE OPPORTUNITY? This person is a technical expert on the systems and/or software associated... ...WHAT WILL YOU DO? Provide tier 2 remote pre/post sales customization, installation, training and ongoing technical and operational...CustomerHourly payRemote work$104.4k - $174.15k
...the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of... ...shape the future of aviation in partnership with our customers. As a member of our team, you are instrumental in...CustomerPermanent employmentTemporary workFor contractorsWorldwide$26 - $32 per hour
Online River in Los Angeles is looking for a Support Engineer to deliver exceptional technical support, troubleshoot issues, and train customers on product features. You will collaborate with our engineering team to improve products and assist in monitoring system performance...CustomerRemote jobFull timePart time- ...Contentsquare is seeking a Customer Support Engineer to join their growing team in Los Angeles, California. This role focuses on supporting enterprise clients across various platforms by troubleshooting issues and enhancing user satisfaction. The ideal candidate will have...Customer
- ...more efficiently and reliably. Engineers and operators rely on Revel... ...and our internal operations to support more teams, more systems, and... ...matters as much as what you fix. You'll partner with our... ...technical users. You bring a customer-service mindset to every interaction...CustomerWork at officeImmediate start
$131.04k
...the world connects, powers up, or thinks?As a Senior Staff EDA Support Engineer in our Research & Development team, you'll have the... ...well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach...CustomerLocal area$90k - $110k
...Specialist who can operate across this spectrum, supporting both corporate and clinical IT systems. Atria's customer service model is inspired by top hospitality and... ...email domain, phones, and other systems along with SaaS subscriptions Troubleshoot and support the...CustomerWork at officeRemote work$95k
...profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people... ...: Ruggable is looking for a talented Sr. Infrastructure Support Engineer. This position will report directly to the Tech Ops Manager....CustomerFull timeFor contractorsWork experience placementRemote workMonday to FridayWeekend work$70k - $80k
Contentsquare is seeking a Customer Support Engineer to provide exceptional support for enterprise clients. The role involves resolving technical issues, collaborating with teams, and ensuring customer satisfaction. This is an opportunity to grow within a leading web/app...CustomerRemote job- ...company in Los Angeles is seeking an Office IT Infrastructure and Support Engineer for a part-time, one-year contract. The successful candidate... ...and should have experience with IT infrastructure and strong customer support skills. Fluency in Mandarin is preferred. #J-18808-...CustomerContract workPart timeWork at office
$19.23 per hour
..., we believe that exceptional customer experience is the cornerstone... ...framework backed by hands-on support. And our platform was built to... ...system Identify and escalate bugs or defects; document feature requests... ...support experience for a SaaS platform Understanding of...CustomerHourly payRemote work
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