Medical Support Staff

Position Summary:
Responsible for taking clients to medical appointments and updating clients’ medical information.
Provides appropriate support for the office to help our individuals increase independence by making a difference daily in applying the five Chrysalis Values: Respect, Safety, Fun, Mentoring and Accountability

Essential Duties and Responsibilities:

• Transport and accompany the individuals to medical appointments
• Punctuality and regular/consistent attendance at the worksite are required and the employee must be able adhere to their workplace schedule in order to ensure proper oversight of individuals.
• Stay awake, responsive, and communicate effectively to the individuals
• Able to manage aggressive and assaultive individuals without other staff.
• Notify House Managers of individual’s medical appointments
• Maintain company vehicle
• Be up-to-date on individuals’ medical history
• Update individuals’ medical history in database
• Maintain strict confidentiality regarding individuals’ medical history/information
• Follow the Provider Code of Conduct according to company and state standards
• Needs to have flexible availability as each day brings a different schedule
• Other Duties assigned by the Medical Coordinator

Experience or Education:

• High school diploma or GED
• Be at least 21 years of age
• Pass and maintain a passable criminal background check and LEIE per state regulations at least annually
• Should possess the ability to speak, read and write effectively in English
• Be able to drive a company vehicle

• Keep eligible to drive under the Chrysalis Driving Requirement Policy
• Maintain a valid driver’s license

Training and Certifications:

• Complete all initial and on-going training requirements within established time frames
• Complete annual CPR, First Aid, and OSHA training
• Obtain and maintain SOAR certification

Essential Knowledge, Skills, and Abilities:

• Excellent interpersonal and communication skills to deal effectively with employees and clients
• Knowledge of Microsoft Word
• Demonstrate professional phone etiquette and public relations when working with employees, outside professionals, state employees, and guardians
• Demonstrate excellent organizational skills
• Ability to record and understand doctor notes
• Ability to work productively with minimal supervision

Physical demands and work environment:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is required to sit; talk and hear; use hands to feel and handle objects; reach with arms, bend over, stoop, and/or crouch to file and/or make copies. Occasionally the employee is required to walk or stand, and lift and/or move over 15 pounds.

Work environment: While performing the duties of this job the employee regularly drives a motor vehicle. The employee is also exposed to an indoor environment where the temperature is usually moderate and the noise level is minimal. The employee may be exposed to various environments including, but not limited to the following: aggressive individuals, may come into contact with blood and/or salvia, and other OPIM.


This position description is intended to provide some guidelines for job expectation and the employee’s ability to perform the position described. This document does not represent a contract of employment and Chrysalis reserves its right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.