Cocktail Server

Overview The Hermitage Hotel has partnered with iHire to reach top talent for their opening below. Cocktail Server Position Overview As a Cocktail Server at The Hermitage Hotel, you deliver refined beverage hospitality within Nashville’s grand Beaux-Arts landmark—where architectural opulence, storied history, and culinary artistry converge. From your station at Drusie & Darr or The Pink Hermit, each drink becomes a gesture of Southern charm infused with Jean-Georges inspired elegance. Here, gracious service isn’t just expected—it’s part of our cultural heritage. Key Responsibilities Warm Guest Reception & Beverage Guidance: Greet guests with poise and offer bespoke drink recommendations that elevate their experience. Curated Beverage Expertise: Maintain deep knowledge of cocktails, wine, and non-alcoholics, crafting informed suggestions with tailored nuance. Precision Order Management: Process orders accurately via POS systems and ensure swift, flawless delivery. Synergistic Team Collaboration: Coordinate seamlessly with bartenders, servers, and chefs to sustain polished, uninterrupted service. Ambiance & Presentation Stewardship: Uphold cleanliness and presentation—spotless glassware, pristine garnishes, and refined service areas. Proactive Guest Engagement: Monitor guest satisfaction and promptly address any needs or concerns with professionalism. Regulatory Compliance: Adhere to responsible beverage service standards and food safety protocols consistently. Brand-Aligned Strategic Execution: Support and embody brand-level initiatives with discretion, flexibility, and unwavering commitment to service excellence. Qualifications At least 2 years of elevated beverage service experience in luxury hotels or refined restaurant environments. Accredited beverage qualification (e.g., WSET Level 2, CMS Intro), plus responsible alcohol service and food handler certifications. Skilled use of POS, inventory, reservation, and digital payment tools. Fluent in English; multilingual skills (French, Spanish, Mandarin, Arabic) strongly preferred. Flexible availability for evenings, weekends, holidays, and busy periods; must be 21+. Soft Skills & Behavioral Competencies Empathetic Anticipation: Recognize subtle cues to offer service before asked. Narrative Beverage Storytelling: Describe cocktails and pairings with clarity and confidence. Guest Personalization: Remember repeat patrons’ preferences to build connection. Impeccable Presentation: Serve with elegance—spotless glassware, balanced garnishes, and silent precision. Time Mastery & Multitasking: Serve multiple tables while coordinating with bar and kitchen. Composure Under Pressure: Maintain grace and accuracy during bustling moments. Integrated Team Coordination: Work in sync with sommeliers, bartenders, and leads via subtle communication. Tactful Upselling: Offer additional pairings or digestifs with subtlety and finesse. Discreet Professional Presence: Respect guest privacy with understated poise throughout service. Preferred Extras Experience in Michelin-rated or high-luxury hospitality venues. Advanced certifications (e.g., WSET Level 3/Diploma, CMS Certified, CSE, Cicerone). Mixology or tableside theater skills—flaming cocktails, guéridon service, etc. Deep familiarity with local and artisan beverage producers for storytelling. Membership in professional beverage organizations (e.g., GuildSomm, Cicerone Program). Benefits Health & Wellness: Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners. Financial Security: Company-provided life insurance and a 401(k) plan with a 3% annual match. Work-Life Balance: Paid time off starting at 15 days per year after initial 90 day probationary period, increasing with tenure up to 30 days per year. Employee Support: Mental and behavioral health services, telehealth, and employee assistance program. Additional Perks: Complimentary meals, subsidized on-site parking, and discounts at retail and restaurant outlets. Professional Development: Ongoing education support, including industry training. Exclusive Rates: Special hotel rates for employees and discounted rates for friends/family. Schedule: Flexible schedule; must be available for weekends/holidays; shifts typically 4-8+ hours; full-time up to 40+ hours or part-time up to 28 hours per week; in-person location. Compensation: Hourly rate based on experience; paid biweekly. Notice & Equal Opportunity It is the policy of The Hermitage Hotel to employ the most qualified individuals. The Hermitage Hotel is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, age, national origin, disability, veteran status, or any other protected status. All candidates are required to pass a pre-employment drug screen and criminal background check prior to beginning employment. Job Types: Full-time, Part-time #J-18808-Ljbffr