Myeloma Clinical Nurse Coordinator - Hematology Rn

Patient Care Coordinator Float Location: 3927 Rucker Ave. Walk-in ClinicUrgent or second or Third Floor Care, Everett, WA 98201; Street NE, Arlington WA 98223 (Must be able to travel to both locations.) Working Hours: A 40-hour work week Monday through Friday between the hours of 6:30 am to 7:00 pm, occasional weekend support Saturday and Sunday between the hours of 7:30 am to 5:00 pm (schedule is provided a month in advance). Primary Responsibilities: Greet customers into practice and provide instruction and/or direction as necessary both on the phone and in person Obtain accurate and updated patient information, such as name, address, insurance information Perform insurance verification on the date of service Follow the payment Security policy and procedures according to Optum Medical guidelines Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages Ability to maintain a work queue list- complete any pending actions ie insurance eligibility Obtain patient signatures for required documents Upload a valid Government issued state ID of patient and patient insurance cards Schedule and coordinate all patient appointments as directed Maintain an organized and clean work area, free of clutter Prepare all documentation and records with accuracy as directed or necessary for the patient's care Meet or exceed the performance measures established by the Practice Management Dept. Follow established policy and procedures related to the position Participate and contribute to a team-based environment Maintain a team supportive attendance record Understand and deliver quality customer service that is consistent with Optum's efforts in becoming a High-Performance Organization Follow OSHA/WISHA (including usage of PPE) guidelines Follow HIPAA regulations Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations Ability to cover other offices as needed Performs other duties as assigned Required Qualifications: High School Diploma/GED 1+ years of experience computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word) 1+ years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and balances due, and maintaining medical records Ability to be able to answer multiple phone calls Preferred Qualifications: Experience taking inbound and outbound calls Knowledge of OBGYN terminology, women's health and fertility issues Knowledge of Epic or EMR software Soft Skills: Ability to work independently and maintain good judgment and accountability Demonstrated ability to work well with health care providers Strong organizational and time management skills and attention to detail. Ability to multi-task and prioritize tasks to meet all deadlines Ability to work well under pressure in a fast-paced environment Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others Benefits: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) Pay: The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr Fred Hutchinson Cancer Center (Fred Hutch)