Passenger Service Supervisor - CLE Airport at PrimeFlight Aviation Services Cleveland, OH

Passenger Service Supervisor - CLE Airport PrimeFlight Aviation Services. Cleveland, OH. Description The Passenger Service Supervisor leads and supports a team of customer service agents to ensure efficient passenger operations, exceptional service, and compliance with airline policies and safety standards. What It’s Like to Work as a Passenger Service Supervisor Supervise daily operations to ensure high-quality passenger assistance Monitor and coach passenger service agents to improve performance Address and resolve escalated customer complaints effectively Train and mentor staff on best practices and airport procedures Ensure compliance with airline and airport policies and service standards Exemplify PrimeFlight customer service and safety standards Perform any additional duties as assigned by management Why Work for PrimeFlight? Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*part-time benefits may vary) We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression Enjoy a competitive pay scale Qualifications 18 years of age or older Eligible to work in the United States Must have a valid state‑issued driver's license with an acceptable driving record Communicate effectively in English (reading, writing, speaking) 1 year of customer service supervisory experience Ability to access and interpret information in print and electronically, including the use of electronic devices such as iPads/Tablets, computers, and mobile devices Effectively communicate with colleagues and clients, both in-person and through electronic means Pass a background check and drug screen Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal – as applicable) Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays Physical Activity / Working Conditions May Include Ability to lift up to 70 pounds Prolonged standing and walking in an indoor/outdoor environment as applicable May need to reach with arms and grasp with hands May need to push, pull May need to crawl and crouch, at times, in confined tight spaces May need to bend, stretch, squat, kneel Exposure to moderate and at times high noise levels Be able to hear and respond to the spoken voice and to audible alarms Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers Specific vision abilities required for this job include: close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. Equal Opportunity Employer PrimeFlight Aviation Services, Inc. is proud to be an equal‑opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Hong Kong Study Skills Research Institute