Genesis Concierge/Delivery Specialist

Genesis Concierge

As a Genesis Concierge at Genesis of St. Charles, you will be the key point of contact for new vehicle owners, providing an exceptional delivery experience by thoroughly explaining the advanced technology and features of their new Genesis vehicles. You will ensure every customer leaves confident and excited about their purchase, reinforcing our commitment to outstanding service. Join a team recognized nationally, as we are ranked in the top 10 CSI in the country for the year—your dedication will be rewarded with bonuses to help maintain our exceptional customer satisfaction standards.

Responsibilities

• Conduct detailed walkthroughs of Genesis vehicle technology and features for new owners.
• Ensure customers understand all aspects of their vehicle’s capabilities and connectivity options.
• Coordinate and manage vehicle deliveries efficiently and professionally.
• Provide exceptional customer service to enhance the new owner experience.
• Work collaboratively with sales and service teams to maintain a seamless delivery process.
• Contribute to maintaining and improving our customer satisfaction index rankings.

Requirements

• Strong knowledge of Genesis vehicles and their advanced technologies (training provided).
• Excellent communication and interpersonal skills.
• Ability to explain complex technical information in a clear, engaging manner.
• Professional demeanor with a customer-focused attitude.
• Reliable, punctual, and detail-oriented.
• Previous experience in automotive delivery, customer service, or related roles is a plus.

Benefits

• Competitive monthly compensation ranging from $2,000.00 to $4,000.00, paid semi-monthly. 1 Full time and 1 Part time position available.
• Performance-based bonuses for maintaining top customer satisfaction rankings.
• Opportunities for career growth and professional development.
• Supportive and dynamic team environment.
• Employee discounts on Genesis vehicles and services.

About the Company

Genesis of St. Charles is proud to be recognized as a top 10 CSI dealership in the country, delivering luxury vehicles with unmatched customer care. Located in St. Peters, MO, we are committed to excellence in every interaction, ensuring our customers experience the true luxury and innovation that the Genesis brand represents. Join us and be part of a renowned team that values dedication, expertise, and superior service.