Contract Support Specialist

Job Description

Job Description

Description:

The Contract Support Specialist supports the day-to-day execution of maintenance renewals by accurately processing renewal transactions, maintaining clean contract and asset data, and supporting renewal documentation.

The role operates within established procedures and systems, with guidance and review from team members. It is well suited for someone who is detail-oriented, motivated to learn, and comfortable working with data and documentation as part of a repeatable operational workflow.

Core Responsibilities

Renewal Processing

• Process maintenance renewal transactions following documented procedures, including creating and updating quotes, sales orders, purchase orders, invoices, and credits.
• Review renewal details to ensure information is complete, accurate, and aligned with system records before processing.
• Complete assigned renewal work within expected timelines to support billing and forecasting schedules.

Documentation & Renewal Support

• Prepare and update renewal-related documentation used for internal processing and customer communications.
• Ensure required data and supporting information are in place at each stage of the renewal cycle.
• Support renewal communications by ensuring documentation reflects accurate contract, asset, and pricing information.

Data Entry & Maintenance

• Enter and maintain maintenance and asset data in internal systems using established data standards.
• Validate data for accuracy and completeness, correcting errors when identified.
• Follow consistent data entry practices to support reporting and downstream teams.

Issue Identification & Escalation

• Identify missing information, data discrepancies, pricing questions, or process exceptions during renewal work.
• Escalate issues clearly and promptly to the appropriate team member or lead rather than attempting to resolve outside of role scope.
• Document issues as required to support resolution and process improvement.

Process & Team Support

• Follow the Renewals Division Core Process to ensure consistent execution across all assigned work.
• Use documented procedures, checklists, and guidance to complete tasks accurately.
• Collaborate with team members to support overall renewal throughput and quality.

• Training will take place in our Urbandale office, with the opportunity to transition to a hybrid schedule upon successful completion of training.

Preferred Qualifications

• Associate or bachelor’s degree
• Prior experience in administrative support, data entry, order processing, or customer support
• Exposure to contracts, renewals, billing, or operational workflows
• Experience working with CRM, ERP, or contract management systems

Why Join Koltiv?

Koltiv helps businesses grow by delivering people-first IT services and custom solutions that turn complexity into clarity. We combine technical expertise with real-world understanding to build trusted partnerships in agriculture, manufacturing, and beyond. If you’re passionate about making lives better through innovative technology, Koltiv is the place for you.

Our Culture

We’re an entrepreneurial, growth-driven team that values:

• Human Experience – Serve people first
• Character – Do what’s right
• Problem Solving – Conquer with curiosity
• Ownership – Go all in

Benefits

• 17 days PTO, seven holidays, two floating holidays, and bereavement time off
• 401K Safe Harbor (after one year)
• Comprehensive medical, vision, and dental
• Employer-paid life insurance and long-term disability
• Monthly cell phone stipend
• Entrepreneurial Operating System (EOS) framework for structured success

Ready to Make an Impact?

If you’re looking to start your career in contract and renewals support and want hands-on experience with real operational work, this role offers a strong foundation. You’ll learn core renewal processes while contributing to accurate, reliable outcomes that matter to the business and our clients.

Learn more about us at koltiv.com