Mock Purchaser

Job Description

Mock Purchaser

PeopleReady of Kenmore, NY is now hiring Mock Purchasers in Buffalo, NY! A Mock Purchaser acts as a undercover customer to evaluate service quality, product quality, and employee performance. They visit locations or order online, follow specific scenarios, and provide detailed, objective reports on their experience to help businesses improve operations and customer experience.

Apply today and you could start as soon as tomorrow.

As a PeopleReady associate you'll benefit from:

• Next-day pay for many of our open positions
• The choice of long-term positions for steady work or short-term positions for extra cash
• The convenience of applying for and accepting jobs right from our mobile app, JobStack! Text "READY" to 81555 to download JobStack and get started today

Pay Rate:

The pay rate for this job is $19 - $19 / hour*

What you'll be doing as a Mock Purchaser:

• Observational Visits: Visit retail stores, restaurants, or service centers, or conduct online/phone interactions while posing as a regular customer
• Performance Evaluation: Assess employee courtesy, speed of service, product knowledge, and compliance with company policies
• Reporting: Submit detailed, objective, and timely reports via online portals, answering specific questions about the experience
• Scenario Compliance: Adhere to specific instructions (e.g., asking for a return, testing employee patience) to evaluate specific aspects of customer service
• Compliance Monitoring: Verify that displays, cleanliness, pricing, and promotional items match company standards

Available shifts:

Shift timings - 1st Shift (Day), 2nd Shift (Evening) & Weekends

Job requirements:

• Applicants must be at least 18 years of age to be considered for employment with PeopleReady
• Excellent written and verbal communication skills
• High attention to detail and strong observational skills
• Ability to act naturally and maintain confidentiality
• Reliability, objectivity, and punctuality in submitting reports
• Positive and professional demeanor
• Prior experience in retail or customer service is preferred but not always necessary
• Must be comfortable following instructions and working independently
• Must have registered and insured vehicle to make the stops

Ready to take control of the way you work?

Complete our application to join the PeopleReady team today.

Please contact our Kenmore, NY branch for more information

Branch #: 1761

Address: 1587 Kenmore Ave., Kenmore,NY, 14217

Email Address: View email address on click.appcast.io

*Hourly pay rates are a good-faith estimate based on factors such as relevant skills, experience, education, training, geographic location and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. Applications are accepted on an ongoing basis unless a deadline is otherwise stated.

Employees and their eligible dependents are offered Medical/Dental/Vision insurance and short-term disability. More details about our benefits can be found by copying and pasting this URL into your browser: .

PeopleReady considers all applicants for employment regardless of background, in compliance with applicable laws regarding fair hiring practices. PeopleReady is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristics protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law.

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at View email address on click.appcast.io or View phone number on click.appcast.io. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

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