Move-In Coordinator

Responsible for ensuring that the resident move-in processis coordinated effectively and that residents and their families are fullyinformed and experience a high level of customer service in this process.Responsible for ensuring that the residents and the property comply withIndiana Rental Housing Tax Credit Program. This includes responsibility forcompliance oversight for Move-Ins, Annual Recertifications, and StateReporting.


Job Duties/Responsibilities :

• Take inquiry calls from hospitals,families, etc., and provide quality appointments to include warm-up,presentation, tour and closing
• Maintain model rooms for touringpurposes, pending bed availability, daily
• Ensure that responses to inquiriesare handled properly, timely and with appropriate follow-up
• Follow up, to include telephonecontact, personal correspondence, and on-site appointments with family members
• Communicate closely with theDirector of Marketing
• Maintain a close workingrelationship with The Leadership Team to ensure appropriate and efficientdecisions about prospective move-ins
• Know unit availability at all times.When move-in determinations are made, works with Nursing and EnvironmentalServices on appropriate unit selection
• Actively participate in dailymorning meetings when asked, to alert appropriate staff members of projected move-ins
• Fulfill assigned duties in quarterlymarketing plan
• Exhibit excellent customer serviceskills at all times
• Stay current onchanges/modifications to Indiana Rental Housing Tax Credit Program
• Ensure that resident/applicant filesare in compliance under the guidelines that are governed by Indiana RentalHousing Tax Credit program
• Continue training with the IndianaRental Housing Tax Credit Program Compliance
• Process, verify, and document all incomeand asset information for resident move-ins and annual recertifications
• Submit all annual reports to IHCDA
• Perform other duties as assigned

• Education or previous experience inthe healthcare field is desirable
• Has knowledge of and specialsensitivity to the needs of the aging
• Projects a confident, creditableprofessional image. Able to communicate effectively with potential residentsand family members
• Strong knowledge of reimbursementprograms from payer sources and managed care referral processes
• Ability to understand advertising,collateral material design/layout/production is desirable
• Is a good listener and demonstratesempathy toward others
• Communicate effectively, both orallyand in writing
• Ability to form working relationshipswith multiple and varied people and organizations and can relate professionallywith all levels of facility staff
• Demonstrate self-confidence andcreativity
• Self-motivated, goal-oriented, andable to work independently
• Ability to define problems, collectdata, establish facts, and draw valid conclusions
• Ability to maintain regular,punctual attendance, and to be flexible in work time; scheduling occasionalevenings and weekends, as needed. Availability for weekend on-call responsibilities
• Ability to work flexible hours,including occasional weekends and evenings, as admission activitydictates
• Ability to present a well-groomed,confident, and creditable professional image at all times
• Must meet the state's licensingrequirements for the class of the vehicle being operated and have a validlicense
• Established experience withMicrosoft Office Suite
• Hold current compliancecertifications with IHCDA
• Proven, solid knowledge of thevarious IHCDA programs
• Ability to utilize a detail-orientedapproach to compliance
• Ability to work independently
• Proficiency in the use of personalcomputers and related software application for compliance, as well as establishedexperience with Microsoft Office Suite