Leasing Operations Administrator (Union City Office)

Job Description

Job Description

About MidPen

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation's leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

MidPen is, once again, proud to be certified as an official Great Place to Work® in 2025.

Position Location: Union City Office

Leasing Operations Administrator

This position will act as the lead on-site Leasing Operations staff person for assigned lease-up properties. Reporting to the Leasing Manager, this position will administer the day-to-day functions of leasing operations to ensure success in customer service, file accuracy, and timely leasing, including training other leasing team members. As part of the Leasing Operations Team, the Leasing Operations Administrator will build key collaborative partnerships with Leasing Compliance and Property Management staff and will create positive team morale through behavior modeling and a solutions-focused approach. This position requires travel to our lease-up communities.

Responsibilities

• Manage daily leasing operations, including tenant file processing, intakes, submissions, and corrections.
• Train and onboard leasing staff on processes, compliance, and customer service standards.
• Coordinate with Leasing Compliance to ensure temporary staff meet file compliance requirements.
• Assign, monitor, and support leasing team tasks to achieve property lease-up goals and deadlines.
• Maintain organized applicant communication, file tracking systems, and a welcoming office environment.
• Provide data-driven updates on lease-up progress to management and escalate applicant issues promptly.
• Ensure adherence to fair housing laws and property-specific compliance requirements.
• Participate in strategic lease-up meetings and assist with non-lease-up properties as needed.

Performs other assignments as requested.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Knowledge, Skills, and Abilities

• Knowledge of property management software, i.e. RealPage, Yardi, a plus
• Knowledge of Microsoft Word, Excel, Outlook
• Ability to adapt to changes in structures and work priorities
• Detail oriented with excellent organizational and prioritization skills
• Excellent written and verbal communication skills
• Adhere to MidPen's business ethics
• Must possess a valid California Driver's License, proof of current auto insurance and reliable transportation
• Commitment to the Mission and Values of MidPen Services and MidPen Housing.

Education and Experience

• 2-3 years property and tax credit experience a plus, or an equivalent combination of strong administrative experience
• On-site experience, or equivalent customer facing experience required
• Lease up experience a plus, but not required
• Certified Occupancy Specialist and Tax Credit Specialist certifications a plus; company provided training available

Working Conditions

This position requires traveling to active Lease-Ups within the counties where MidPen operates (as south of Watsonville, and as north as Santa Rosa) on a schedule consistent with the needs of the business and directed by supervisor and/or Department Head.

Pay Range: $70,304 - $78,300 Annual Salary - Pay based on applicable experience and qualifications

Benefits and Compensation (see here for full details)

• Health Insurance
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.