Information Technology Support Analyst

Get AI-powered advice on this job and more exclusive features. This range is provided by Career Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $90,000.00/yr - $115,000.00/yr Our client, a leading real estate private equity firm, is seeking an IT Analyst to join their team! This role will provide both first- and second-level technical support to internal staff, and will be responsible for delivering high-quality desktop and phone support to employees across the U.S. and Europe. This role is fully on-site in their office in Midtown NYC. Hours: 9-6pm Compensation: $90-115k base salary + discretionary bonus & competitive benefits Key responsibilities: Serve as the primary point of contact for phone and email IT support requests from staff. Provide Tier 1 and Tier 2 support for desktop systems, hardware, printers, and mobile devices. Take ownership of user issues from intake to resolution, ensuring clear and timely communication. Provide applications support utilizing advanced skills in Microsoft 365 Office Suite (MS Word, Excel, PowerPoint and Outlook), mobile devices, Egnyte, and other GTIS wide applications. Provide Audio Visual systems support – Crestron, Cisco Codecs and Zoom. Manage and troubleshoot two-factor authentication using Duo Mobile. Escalate unresolved or complex technical issues to the senior IT team when necessary. Administer mobile device management (MDM) platforms such as Microsoft Intune and Jamf. Handle user onboarding and offboarding processes: account creation, access provisioning, device setup, and deactivation. Manage email security: maintain safe sender/block lists and email filtering policies. Maintain and track all IT assets including laptops, desktops, peripherals, and mobile devices. Contribute to the internal support knowledgebase by documenting processes and solutions. Monitor IT systems for potential security breaches and vulnerabilities; escalate issues as needed. Coordinate with the broader IT team on security monitoring and incident response. Qualifications: Minimum 3 years of experience in an IT Service Desk or Technical Support role, in a corporate or financial services environment. Strong oral and written communication skills, with the ability to interact effectively across all levels of the organization, including senior management. Proven ability to prioritize and multitask in a fast-paced, high-demand environment. Solid understanding of Windows 11 and the Microsoft 365 Suite (Word, Excel, Outlook, PowerPoint). Hands-on experience supporting Lenovo hardware, Apple iOS devices (iPhone, iPad), Android devices, and HP printers. Working knowledge of Microsoft Azure, Active Directory, Group Policy, DHCP, and DNS. Familiarity with mobile device management (e.g., Intune, Jamf) and two-factor authentication systems (e.g., Duo). Ability to thoroughly document technical issues and resolutions for future reference and knowledgebase development. Customer-focused, self-motivated, and committed to delivering high-quality IT support and services. This is a full-time position, and business hours are generally Monday through Friday, 9AM to 6PM. Candidate will have after-hours and weekend work and on-call responsibilities associated with this position. No travel is expected for this position. Please submit your resume to apply! You can use to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Career Group by 2x Sign in to set job alerts for “Information Technology Support Analyst” roles. New York City Metropolitan Area 6 days ago New York City Metropolitan Area 1 week ago Information Technology Help Desk Analyst New York City Metropolitan Area 3 weeks ago New York, NY $80,000.00 - $100,000.00 1 week ago New York City Metropolitan Area $30.00 - $32.00 1 week ago New York City Metropolitan Area $65,000.00 - $70,000.00 6 days ago New York City Metropolitan Area 2 weeks ago New York, NY $55,733.00 - $69,667.00 2 weeks ago New York, NY $55,733.00 - $69,667.00 2 weeks ago Newark, NJ $65,000.00 - $75,000.00 6 days ago New York, NY $100,000.00 - $130,000.00 1 month ago New York City Metropolitan Area $65,000.00 - $75,000.00 6 days ago Fixed Income IT Front Office Support Analyst New York City Metropolitan Area $75,000 - $100,000 16 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Career Group