Window & Door Service Technician

Job Description Job Description Please note this position is in Indianapolis! Summary of Service Technician Position The Service Technician is responsible for providing quality service visits to customers to inspect, repair and/or adjust Pella windows and doors in the field. The Service Technician will diagnose product issues in the field, determine and perform the correct resolution, and communicate accordingly with customers and internal service team. This position is responsible for ensuring all customer service calls are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude. Service Technician Responsibilities * Inspects, repairs or adjusts Pella Windows and Doors in the field. * Problem solves and diagnoses difficult issues in the field, identifying items that need attention or correction prior to project finalization. * Replaces glass in windows or doors; Installs items such as window shades, blinds, screens, etc. * Provides customers with helpful information on the care, operation and maintenance of their Pella products * Generates and updates all service-related paperwork, collecting customer