Lead Program Manager

Job Title:

Lead Program Manager

Overview:

Position Overview
The Lead Program Manager will drive strategic initiatives and ensure successful delivery of complex programs across multiple domains. This role requires strong leadership, governance, and communication skills to manage cross-functional teams, optimize processes, and deliver measurable outcomes aligned with organizational objectives.

Key Responsibilities
Program Excellence
• Champion Program Delivery Excellence (PDE) and enforce work standardization across projects.
• Drive adoption of tools such as JIRA/ALM and maintain the Mastercard Catalog.
• Develop and maintain program scoring models, roadmaps, and strategic plans.
• Define and track objectives, OKRs, and KPIs to measure success.
Program Management & Governance
• Oversee work intake, elaboration, prioritization, and planning for programs.
• Manage governance processes including VoIP, Business Continuity, and BOMM.
• Provide project oversight, ensuring alignment with technical imperatives and compliance with OKRs.
• Deliver accurate and timely reporting to stakeholders.
Communication & Leadership
• Lead stakeholder management and ensure effective information flow across teams.
• Drive change management initiatives and facilitate lessons learned sessions.
• Represent programs in cabinet meetings and executive forums.
Budget & Vendor Management
• Manage contracts, renewals, and strategic funds for programs as needed.
• Develop staffing plans and ensure readiness through shovel-ready plans.
• Conduct efficiency exercises and manage RFP/RFI processes for vendor engagement.
Risk Management
• Identify and mitigate program risks, ensuring timely issue resolution.
• Monitor performance metrics and enforce quality assurance standards.

Aligns to NICE Framework Tasks:
• T1022: Review enterprise information technology (IT) goals and objectives
• T1259: Identify opportunities for new and improved business process solutions
• T1435: Determine if technology services are delivered successfully
• T1472: Gather customer satisfaction and service performance feedback
• T1552: Identify cyber workforce planning and management issues

Qualifications
• Education: Bachelor's degree in Business, Technology, or related field; Master's preferred.
• Experience: 8+ years in program management with at least 3 years in a leadership role.
• Proven expertise in governance frameworks, budget management, and risk mitigation.
• Strong proficiency in JIRA/ALM, project portfolio tools, and reporting systems.
• Exceptional communication, negotiation, and stakeholder management skills.

Preferred Skills
• PMP, PgMP, or similar certification.
• Experience in corporate security programs or regulated environments.
• Ability to manage multiple complex programs simultaneously.

To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.