Member Services Representative Morning

Morning Member Services Representative

Planet Fitness is looking for an energetic, reliable, and service-oriented Morning Member Services Representative to join our team. As the first point of contact for our early-bird members, you will play a key role in creating a welcoming and safe environment while ensuring daily operations run smoothly. You'll be responsible for checking in members, maintaining a clean and functional facility, and supporting club operations through reporting and system management.

Key Responsibilities

• Greet and check in members promptly and professionally using club protocols.
• Run and review morning operational and membership reports.
• Clean and sanitize workout areas, locker rooms, front desk, and equipment regularly.
• Assist with club opening procedures to ensure the facility is ready for members.
• Learn and utilize the Ignite by DataTrak system for member management, daily reporting, and communication.
• Respond to member inquiries, provide accurate information, and assist with account issues or sign-ups.
• Lift and move fitness equipment as needed for cleaning, organization, or maintenance.
• Monitor and maintain club equipment, reporting any issues to management.
• Follow all Planet Fitness safety, cleanliness, and member service protocols.
• Promote a Judgement Free Zone by providing a friendly and inclusive experience to all members.

Qualifications

• High School Diploma or equivalent preferred
• Customer service experience is a plus
• Basic computer skills and willingness to learn new systems (Ignite by DataTrak)
• Ability to lift up to 50 lbs and perform physical tasks throughout the shift
• Dependable, punctual, and self-motivated
• Strong attention to detail and ability to follow procedures
• Friendly, professional demeanor with excellent communication skills

What We Offer

• Free Black Card Membership
• Ongoing training and growth opportunities
• A positive, team-focused environment

Compensation: $10.00 per hour