Dispatcher

Dispatcher

Dispatchers are the main point-of-contact for company drivers. They relay relevant company information to drivers as necessary. They also act as supervisors for the drivers, approving discretionary repair and travel expenses, and hiring and firing drivers as needed.

Communicate with planners in order to plan driver routes

Help drivers choose efficient courses to fulfill their routes

Coordinate with drivers to find available agents when necessary

Communicate with agents to set up incoming shipments and labor as needed

Update ETA's in company software, as well as make relevant notes in shipment notes

Monitor drivers and ensure that they are following DOT regulations, and stop them if they are in violation of regulations

Approve repair expenses and travel expenses for drivers

Hire and fire drivers as required by supervisors, and supervise driver actions, ultimately taking responsibility for the driver's actions

Communicate with customer and with customer service on driver's schedule, especially regarding arrival times and issue funds to drivers as needed

Log driver locations and activities into Eagle system twice daily

On rotating schedule, monitor and receive calls and emails via company supplied phone and tablet after hours to approve funding requests and repair issues as needed

Other duties as assigned