Lab Service Representative - Physician Partners Lab - Multiple Locations

Roper St. Francis Healthcare

Scheduled Weekly Hours: 40

Work Shift: Days (United States of America)

Hours: 7:00am - 5:00pm and 8:00am - 6:00pm

Location: 4450 Leeds Place West, North Charleston, SC

Primary Function/General Purpose of Position

Receives and relays telephone and fax information in an accurate, timely and professional manner. Returns telephone and fax inquiries in an accurate, timely and professional manner. Contacts practice representatives with problems encountered with specimens/lab orders for a quick resolution and follow-up. Assists with other laboratory clerical duties.

Essential Job Functions

• Must identify tests offered by the lab and those tested by a participating reference lab.
• Must properly identify insurances and the tests that are to be distributed to participating labs.
• Must identify practice locations and the physicians at those locations.
• Must properly identify order problems and communicate with practices/physicians quickly for follow-up and resolution.
• Performs computer functions (i.e. label reprint, report reprint, demographics, correction, add/delete test) as required in an accurate and timely manner.
• Perform data entry functions as needed.
• Behaves in a professional manner at all times.
• Maintains a professional appearance at all times.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Education: High school diploma or equivalent. (required)

Work Experience

• Knowledge of medical laboratory terminology and protocols (required)
• Data entry computer experience (prefferred)

Working Conditions/Physical Requirements

Works in a fast paced, well lighted, comfort controlled office. Interaction with physicians, staff, public, which may be constant and interruptive. High traffic area in a close work environment. Work may be stressful at times. Potential exposure to communicable diseases, toxic substances and other conditions common to a clinic or laboratory environment. Requires full range of body motion including manual and finger dexterity and eye-hand coordination. Frequent walking, sitting, bending and standing required for extended periods of time. Lifts and carries items weighting up to twenty-five pounds.

Skills

Hard/Tech/Clinical Skills :

• Maintains knowledge of and complies with established policies and procedures (includes OSHA-Blood borne Pathogen Standard, OSHA-Hazardous Chemical Communication Standard, and Clinical Laboratory Improvement Act).
• Assures a clean and safe business office, including treatment rooms, kitchen and restroom.

Soft/Interpersonal Skills:

• Must maintain strict confidentiality of work related information.
• Must have strong interpersonal and communication skills.

Roper St. Francis Healthcare is an equal opportunity employer.

As a Roper St. Francis Healthcare teammate, you're part of a Mission that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.