IT Help Desk Support - Level II
K2 Staffing, LLC
Summary Our client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support . A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities
- Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
- Deploying and managing Windows Servers and Active Directory
- Designing Local Area Networks
- Implementing and monitoring network security
- Optimizing and maintaining network software and hardware
- Building and deploying file servers and cloud computing solutions
- Configuring and deploying VOIP solutions
- Performing network infrastructure troubleshooting
- Manage Microsoft Exchange Server
- Telephone solutions
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- New User On-boarding
- Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- 3 years of experience in a client-facing environment such as sales engineering
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- Possesses strong organizational and time-management skills
- Experience writing proposals for and implementation of technical solutions to fulfill business needs
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player
- Strong understanding of technology and business productivity systems
- Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
- Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
- Sales training experience is a plus
- Having worked in an MSP environment is a major plus.
- CompTIA Net+ and/or CompTIA Security+
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
- CCNA or CCIE-Cisco certifications a real plus
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the IT Help Desk Support - Level II in Roseland, NJ vacancy
$2,000 per month
Bonus: Annual company-performance bonus eligibility A STEP BETWEEN HELP DESK AND TIER 2 We are a long-standing Managed Services Provider hiring an IT Support Technician Level 1.5 to handle high-volume support tickets while taking on early escalations across Microsoft 3...Suggested- Inteplast Group in Livingston, NJ, is looking for an IT Specialist II to provide technical support and ensure efficient IT operations across corporate and affiliate locations. The role involves end-user support, cybersecurity initiatives, and maintaining cloud services....SuggestedInternship
- ...Job Description Job Description IT Support Specialist – Level 2 Description: The IT Support Specialist... ...and actively resolving end user help requests and escalating incidents when... ...troubleshooting 3-5 years' experience in IT help desk, customer service, answering calls and...SuggestedRemote work
- ...’re looking for a Dynamic and motivated IT Support Specialist to join our growing team. In... ...for someone who enjoys solving problems, helping people, and developing strong technical... ...Monitor IT systems and elevate issues to Level 2 or senior team members when needed. Resolve...SuggestedPermanent employmentFull timeInternship
Platinum Global Talent Solutions Ltd.
Newark, NJ4 days ago - ...our team as a Facilities Coordinator & IT Support Specialist. This crucial role will be responsible... .... IT Support (Approximately 40%) Help Desk Support:Provide first-line IT support to... ...similar equipment. Manage local stock levels and reorder any of these items by telling...SuggestedFor contractorsWork at officeLocal areaRemote work
- ...Job Description We are seeking a dedicated IT Support Technician to join our Ambulatory Desktop Support team, providing exceptional technical... ...milk-run" site circuits. They serve as an escalation point for Level 1 techs and act as the on-site technical presence for their...Hourly payFull timeTemporary workPart timeFor contractorsWork experience placementFor subcontractorRemote workFlexible hoursShift work
- ...is looking for an experienced IT professional in the Northern NJ... ...customer service and technical support, this role could be for you! The... ...extensive knowledge of technology to help support our clients. Some techs... ...entering at the Integrator level. This person would work a...Full timeWork at officeRemote workMonday to Friday
Proactive
Totowa, NJ3 days ago $24.39 - $36.53 per hour
...Broadcast Technical Support Representative II Canon U.S.A., Inc. in Lyndhurst, NJ is seeking a Broadcast Technical Support Representative II. The... ...customers in proper equipment use - May assist lower level technicians - Refer complex technical problems to higher-level...Hourly payFull timeFor contractorsFor subcontractorCasual workWork at officeLocal areaCanon
Lyndhurst, NJ1 day ago$70k - $90k
Epic IT Support Analyst Seeking an Epic IT Support Analyst to manage and optimize internal systems, including an Agency Management System... ...subject to modification at the employer’s discretion. Seniority level Entry level Employment type Full-time Job function Sales,...Full timeWork at office- Provides technical support to end users on a variety of issues; responds to telephone calls... ...may have to be escalated; documents all help desk activity and identifies repeat patterns which... ...an alternative process. Meets service level expectations and responds to tickets...
- ...will set up and repair technology within the firm, focusing on troubleshooting laptops and providing event support. Essential responsibilities include deploying IT equipment, managing video conferencing sessions, and offering training on audio/video technology. This is...Full timeWork at officeMonday to Friday
$90k - $110k
A luxury hospitality services provider is seeking a Help Desk & IT Support Lead to establish corporate help desk operations. The role requires IT support experience, leadership potential, and a passion for AI technology. Responsibilities include managing support tickets...- ...limited education assistance. TITLE: IT Specialist II POSITION OBJECTIVE: This position exists to provide daily technical support and assist with maintaining stable,... ...initiatives, and ongoing IT projects to help ensure business continuity and operational...Temporary workInternship
Inteplast Management Services, Inc.
Livingston, NJ1 day ago - ...Join to apply for the Bare Metal Support Engineer role at CoreWeave Join... ...day will include: Provide high-level support for customers utilizing... ...(i) U.S. citizen or national, (ii) U.S. lawful permanent resident... ...into each article, started with the help of AI. #J-18808-Ljbffr...Permanent employmentFull timeTemporary workCasual workWork at officeRemote workFlexible hours
CoreWeave
Livingston, NJ1 day ago - Inteplast Management Services, Inc. is seeking an IT Specialist II to provide daily technical support and maintain IT operations. The role involves supporting end users, cloud services, and participating in IT projects. The ideal candidate is a recent graduate with relevant...
- ...TOTAL Deutschland GmbH is seeking a candidate in Livingston, NJ for a role focused on network user management and technical support. Responsibilities include maintaining user accounts, providing hardware and software support, and assisting with documentation. Ideal candidates...
TOTAL Deutschland GmbH
Livingston, NJ4 days ago - ESP Global Services is seeking a Desktop Support Technician in Parsippany, NJ. You will provide IT support for Windows PCs, Macs, printers, and mobile devices, covering in-person, phone, remote, and email channels. Responsibilities include ticket updates, asset inventory...Remote job
- Abacus is seeking an Analyst for Enterprise Service Desk to act as the initial contact for IT support requests, triage issues, and provide world-class client experiences. You will log into phone queues, troubleshoot basic desktop/software/network problems, and document...
$65k - $75k
Whitman Legal Resources is partnering with a law firm in Roseland, NJ that is seeking an IT Application & Systems Support (Level III) professional to join its team. This opportunity is ideal for an experienced support technician who combines hands-on technical troubleshooting...Remote workNight shiftWeekend work$90k - $125k
Signature Performance in Newark, NJ, is seeking an IT Technical Systems Support Analyst to support core enterprise systems. This role involves identifying and implementing business solutions while providing operational support. Requirements include a degree or extensive...Remote job- ...Job Description Job Description On-Site IT Support Professional. Job Description: Frier Levitt, LLC, a boutique Healthcare Law... ...software when required. • Resolving escalated and Executive Service Desk tickets in a timely manner. • Support and troubleshooting of...Local areaRemote work
- Axiom Technologies is a Global IT Services partner supporting medium to large-scale... ...providing first and second-level technical support while also... ...consulting with client areas to help analyze problems and needs... ...intermediate-to-advanced desk-side support services,...Contract workPart timeFor contractorsWork at officeImmediate startFlexible hours
$45 - $70 per hour
...About The Job As a Desktop Support Technician, you will be... ...responsible providing IT support to end users for... ...' contractual service level About The Job As a Desktop... ...D system, that cater to helping you reach career goals... ...and multi-lingual service desk coordination that's...Hourly pay16 hoursFull timeContract workLocal areaRemote workWorldwide- Whitman Legal Resources in Roseland, NJ is seeking an IT Application & Systems Support (Level III) professional to join its team. The role combines hands-on troubleshooting with systems administration, supporting the firm’s technology stack across Windows, AD/Entra ID,...Work at officeRemote work
$40 - $45 per hour
On-Call IT Technician - PC, Mac & Desktop Support New York-Newark-Jersey City, N On-Call IT Technician - PC, Mac &... ...communication, and billing. Seniority level Seniority level Entry level... ...into each article, started with the help of AI. #J-18808-Ljbffr Geeks on SiteContract workPart timeFor contractorsWork at officeRemote workFlexible hours$55k - $65k
...Recruiter at Bowman Williams We are a growing IT Managed Services Provider based in... ..., NJ that is seeking a MSP experienced Level 1.5 Help Desk Technician ready to take the next step... ...deepen their technical expertise in a supportive, client-focused environment. In this role...Full timeWork at officeRemote workBowman Williams
Paterson, NJ1 day ago$83k - $145k
...and high-performance experience. This team supports the infrastructure that powers the AI... ...In this role, you will: Provide high-level support for customers utilizing bare-metal... ...defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card...Permanent employmentTemporary workCasual workWork at officeRemote workFlexible hoursShift work$90k - $110k
...commerce companies. Role Overview We are seeking a motivated Help Desk & IT Support Lead to build and own our corporate help desk function. This... ...escalation point for complex technical issues that first-level support can't resolve Monitor service levels, response times...Full timeRemote work$75k - $115k
Job Tracking ID :85516-368874 Job Level :Entry Level (less than 2 years) IT Systems Analyst/Help Desk Technician (On-Site 5 days a week - Passaic County, NJ Office... ...usability problems across multiple deployment cycles Support iterative system updates and re-deployments...Work at office$35 - $38 per hour
...Sr. Technical Support Technician (Hybrid - Wayne, NJ) Join our diverse teams of passionate... ...looking for an inspiring career? You just found it. The Senior Technician, Technical... ...as any required complaint handling. Second level support for FSM related issues with other...Hourly payTemporary workWork experience placementWork at officeWorldwideMonday to FridayFlexible hours3 days per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Help Desk Support - Level II. Be the first to apply!
Related searches
- help Roseland, NJ
- christmas holiday help Roseland, NJ
- full part time help wanted Roseland, NJ
- help wanted Roseland, NJ
- seasonal holiday help Roseland, NJ
- companies hiring holiday help Roseland, NJ
- help wanted no experience Roseland, NJ
- helping hand Roseland, NJ
- helpdesk team lead Roseland, NJ
- help desk manager Roseland, NJ