Customer Service Specialist

Job Description

Job Description

Customer Service Specialist

Overview:
StaffBuffalo is working with a global trading and logistics organization to hire a full-time Customer Service Specialist. This role is ideal for a detail-oriented, proactive professional who thrives in a fast-paced, international business environment and enjoys managing multiple moving parts at once. In this position, you will support high-value contracts and shipments, ensuring each order is executed accurately from start to finish.

Based in Getzville, NY, this on-site role partners closely with internal commercial teams, customers, suppliers, warehouses, and freight providers. The ideal candidate is organized, tech-savvy, and confident communicating with domestic and international partners. This is a great opportunity for someone curious about global trade, logistics, and supply chain operations who wants long-term growth and exposure in an international environment.

Responsibilities:
• Manage customer service responsibilities for assigned customers and contracts
• Handle purchase orders, phone and email inquiries, and order-related questions
• Oversee documentation including letters of credit, bills of lading, invoices, and warehouse records
• Coordinate with warehouses, producers, and trucking companies to ensure shipments meet specifications
• Negotiate freight rates and approve logistics-related costs as needed
• Troubleshoot shipment issues, including rerouting freight and resolving delays
• Monitor accounts receivable, billing, and invoicing to ensure customers remain current

Qualifications:
• Associate or Bachelor's degree in Accounting, Business, Economics, or Supply Chain preferred
• Minimum of 2 years of professional experience required; 5+ years strongly preferred
• Experience with contracts, logistics, or supply chain operations highly valued
• Strong written and verbal communication skills, including international correspondence
• High attention to detail and comfort managing high-value shipments
• Tech-savvy with the ability to learn new systems and multitask across multiple screens
• Strong math, organizational, and problem-solving skills

Benefits:
• Salary range of $55,000–$65,000 per year, depending on experience
• Year-end bonus program based on individual and company performance
• Comprehensive benefits package including health and dental coverage
• Short- and long-term disability coverage
• 401(k) with company match
• Paid vacation and holidays
• Exposure to international trade and global supply chain operations

The advertised pay range represents what we believe at the time of this job posting, that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

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StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service.

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