Technical Systems Analyst

Technical Systems Analyst

Position: Technical Systems Analyst Location: Remote Duration: Long term

Responsibilities:

• Learns FM internal and relevant external software products features, capabilities, interdependencies across multiple areas, configurability, and security to provide excellent technical support.
• Performs configuration, troubleshooting, testing and analysis tasks as well as supporting day to day business operations of SharePoint online based and other SASS Types of software applications.
• Responds to incident tickets received from the service desk as well as process change requests and service requests, as applicable. Escalates issues to the next level support groups and coordinates and resolves as necessary.
• Maintenance may include support of end users in specific areas or processing, reconciliation and reporting within the system.
• As part of the team, maintains clear, concise and accurate documentation for software products, processes, and configurations. Comfortable independently collaborating with stakeholders and strong ability to self-organize tasks
• Ensure documentation is kept up-to-date and in the proper shared, accessible location.
• Can communicate effectively and work as a team member both within product enablement and across other groups within FM in support of goals & objectives and has excellent customer service skills along with strong verbal and written skills.
• Strong organizational, analysis and troubleshooting skills. Holds themselves accountable for the quality and timeliness of their work.

Qualifications:

EDUCATION

Associate Degree in Technology or relevant certifications.

EXPERIENCE

• Experience providing technical support for Software applications built on SharePoint Online is a must. Should have an excellent understanding of Webparts, comfortable with custom configurations and researching/implementing new features/functionality.
• Programming experience in Scripting Languages like JavaScript or TypeScript would be highly preferred.
• Experience working with Qualtrics is preferred or relevant experience on similar products like Survey monkey, Survey sparrow is desirable.
• Experience in an Agile environment and familiarity with SCRUM Process is nice to have.
• Familiarity with Instagram, Twitter, LinkedIn, Google for Business, Google Search Console, and Google Analytics is desirable.