Teller - Full Time

Teller - Full Time

Northwest Bank Posted a day ago, valid for a month

Washington, PA 15301, US

Competitive

Full Time

Northwest Tellers play a crucial role in providing exceptional customer service within the retail banking network.

Candidates should possess a high school diploma or equivalent, with customer service and cash handling experience preferred.

The position requires effective communication skills and the ability to engage proactively with customers to understand their needs.

Tellers are expected to balance their drawers daily and participate in branch operations, including compliance with security procedures.

The salary for this role is competitive, and candidates are typically expected to have 1-2 years of relevant experience.

Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business.

Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goals

Assist customers and visitors with questions, problem resolution, and other needs

Proactively engage with customers to understand needs and inform them of product/service features and benefits

Refer customers to appropriate team member for complex requests or products/services

Actively engage with and greet customers and take ownership to resolve any customer issues or concerns

Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed

Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience – both in person, over the phone, and through email communications.

Exceptional delivery of our 5 Culture Promises

Complete educational training as assigned and self-educate using bank designed programs and applications

Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings

Knowledge and adherence to all security and dual control processes

Responsible to participate in branch opening and closing tasks as needed

Protect the bank from unnecessary risk by following compliance, risk, and operational procedures

Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed

Work evening hours and weekends as scheduled, assigned, or necessary

Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Ability to establish effective working relationships among team members and participate in solving problems and making decisions

Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written

Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information

Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information

Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Knowledge of computers and the Teller System

Education: High School Diploma or equivalent preferred

Work Experience: Customer service experience preferred Cash handling experience preferred Banking and/or retail experience preferred

All applicants will be screened; however, only those most closely matching the qualifications of the job posting will be contacted.