STIHL TECHNICIAN

Ace STIHL Technician

The STIHL Technician serves as the in-store expert for all power equipmenthelping customers select the right tools for their projects, educating associates on proper use and selling techniques, and ensuring the financial integrity, service quality, and merchandising excellence of the power equipment department. This role combines technical skill, customer service, and sales leadership to deliver an exceptional experience for every customer.

Essential Duties & Responsibilities

• Sales & Customer Engagement
• Drive power equipment sales to meet and exceed department goals.
• Assist in setting sales and margin objectives for power equipment and accessories.
• Grow contractor and commercial sales by delivering exceptional service and proactively anticipating customer needs.
• Create and execute power equipment promotions, in-store events, and demonstrations.
• Participate in all power equipment events and marketing initiatives.
• Maintain a professional, customer-ready appearance for yourself and the STIHL/service department.
• Technical Service & Repairs
• Perform equipment repairs in an organized, timely, and professional manner.
• Prepare accurate billing for each repair using appropriate SKUs, including warranty work.
• Maintain a reliable warranty reimbursement process to ensure all claims are properly filed and paid.
• Continue education and training to advance certification levels and maintain recertification.
• Department Operations
• Check in all power equipment invoices and verify serial numbers for accuracy.
• Maintain inventory integrity, including stock levels, accurate counts, and proper tagging.
• Generate power equipment orders as needed to support sales and customer demand.
• Keep the department updated with all Ace and brand-specific signage and merchandising materials.
• Ensure the power equipment department and service area remain clean, organized, and efficiently laid out.
• Communicate equipment, inventory, or operational needs to the Store Manager.
• Work scheduled Saturdays as part of regular responsibilities.
• Perform additional tasks assigned by management to improve sales, productivity, or customer service.
• Leadership & Training
• Educate associates on power equipment features, benefits, safety requirements, and selling techniques.
• Monitor proper use of safety equipment among associates.
• STIHL Gold Technicians: Train and mentor Silver and Bronze Techs for at least 1 hour weekly; document all training.
• STIHL Silver & Bronze Technicians: Provide weekly training for associates to build department knowledge; document all sessions.
• Attend power equipment meetings and stay current with industry trends, new technologies, and product advancements.

Minimum Requirements

Successful completion of STIHL training through Gold Certification or equivalent (or active progress toward certification).

Strong understanding of power equipment systems including e-service, e-sales, warranty processing, parts lookup, product registration, and safety guidelines.

Excellent communication skills with customers, associates, and management.

Ability to manage multiple tasks and projects with high attention to detail.

Proficiency with retail computer systems; MS Word and Excel experience preferred.

Willingness and ability to work flexible hours, including evenings, weekends, and holidays.

Commitment to ongoing learning and staying informed on industry and product trends.

Physical Requirements

Ability to lift up to 50 lbs.

Ability to stand or walk

Ability to bend, kneel, or reach