Catering Convention Services Manager

Position Overview:  Responsible for soliciting new social and corporate accounts, entertaining and maintaining relationships with existing accounts

Essential Job Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Travel to meet with or call individual corporate clients by telephone to solicit annual, weekday and weekend business
• Meet and greet clients, conduct property tours, and promote facilities and services. Answers customer inquiries
• Develop and conduct persuasive verbal sales presentations to prospective clients
• Develop client menus, write contracts and letters, as well as organize all other arrangements as they relate to social and corporate events
• Supervise and attend the overall set up and implementation of events and meetings. Communicate with relevant departments to ensure proper servicing of accounts
• Prepare and present weekly and monthly Catering/Sales reports
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate
• Other duties and responsibilities as assigned
• The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
• Maintain a safe work environment for co-workers and a safe hotel for guests
• Maintains strong influence within all hiring, training, performance evaluations, discipline and/or termination decisions.

Qualifications, Job knowledge, Experience, Skills, Abilities:

• 2-4 Year College degree in business related major
• Previous catering, food and beverage or sales experience preferred
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to communicate, verbally and in writing, effectively with guests and co-workers; respond to guest requests, with high level of patience, diplomacy and tact. Excellent interpersonal skills to provide overall guest satisfaction
• Must have extensive knowledge of Food and Beverage etiquette, guest relations and service standards. 
• Ability to analyze client needs and negotiate pricing. 
• Basic mathematical skills to complete reports and points of scale. 
• Ability to work under time pressures and extensive hours. 
• Strong organizational skills with attention to detail
• Ability to operate computers to include MS Office suite software and calculator 
• Telephone etiquette skills needed
• Ability to stand and/or sit and continuously perform essential job functions for duration of shift 
• Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers
• Ability to travel both locally and out of town for purposes of sales calls, meetings and training.
• Must be available for evenings and weekends for business reasons including attending business/social functions, entertaining clients and oversight of sales & catering client bookings and events.

Physical requirements of the position and work environment:

· Must be able to stand, walk, sit

· Must be able to bend, stoop, crouch

· Must use hands to reach, grasp, handle, pull and push

· Must have good near and far vision

· Must be able to hear, talk, smell

· Majority of duties performed indoors. Noise level moderate.